HVAC Service Manager: Lead Tech Team & Growth

Stephen K. Denny

Florida

On-site

USD 85,000 - 110,000

Full time

7 hours ago

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Benefits offered by this job

Health insurance

Paid time off

Career development

Leadership team

Growth opportunities

Company holidays

Job summary

Stephen K. Denny, Inc. (SKD) is looking for an experienced HVAC Service Manager to lead our residential service department in Jupiter, FL.

This role oversees daily service operations, develops a high-performing team of technicians, and ensures an exceptional customer experience. The ideal candidate balances operational performance with technician development, monitors KPIs, and collaborates with installation and sales teams to deliver seamless service and department growth.

Qualifications

5+ years in residential HVAC service with leadership or management experience.
Strong technical knowledge of residential heating/cooling systems, diagnostics, and repairs.
Proven ability to lead, coach, and motivate technicians.
Excellent communication, organization, and problem-solving skills.
Valid driver’s license and ability to operate a company vehicle.
Florida HVAC contractor license a plus.

Responsibilities

Oversee daily residential HVAC service operations, including scheduling and dispatch.
Lead, coach, and develop a team of HVAC service technicians.
Monitor KPIs such as revenue, ticket size, and customer satisfaction.
Collaborate with installation and sales teams for seamless cross-department work.
Handle escalated customer concerns with timely, professional resolutions.
Assist with recruiting, onboarding, and retaining technicians.
Manage labor costs, gross margins, and overall financial performance.