HVAC Service Manager

Stephen K. Denny; Florida; On-site; USD 65,000 - 85,000; Full time

Job summary

Stephen K. Denny, Inc. is seeking an HVAC Service Manager in Jupiter, FL.

This on-site role oversees daily service operations, scheduling technicians, managing work orders, and ensuring timely service calls. The manager will mentor technicians, uphold safety and quality standards, and ensure high customer satisfaction. The position requires strong HVAC expertise, leadership skills, and experience in service operations.

Qualifications

• Strong technical knowledge of residential HVAC systems, including diagnostics, maintenance, and repair procedures.
• Experience in service operations management, including scheduling, dispatch, workflow coordination, and resource planning.
• Ability to lead and coach service technicians, provide training, and promote safety and quality standards.
• Effective customer service and communication skills, with the ability to explain technical issues clearly and professionally.
• Basic proficiency with service management software, digital documentation, and standard office tools.
• Prior experience in an HVAC supervisory or lead technician role is highly beneficial.
• Relevant HVAC certifications or licenses preferred; EPA certification and valid driver’s license strongly recommended.
• Ability to work on-site in Jupiter, FL, and collaborate with a field and office-based team.

Responsibilities

• Schedule and dispatch technicians to service, maintenance, and repair calls.
• Manage work orders and ensure timely completion of service tasks.
• Provide technical guidance and troubleshooting support to the team.
• Monitor quality standards and customer satisfaction across jobs.
• Communicate with customers to explain issues and set expectations.
• Coordinate with suppliers and maintain accurate service records/reports.
• Train team members and drive process improvements to meet performance goals.
• Support revenue goals for the service department.

Skills

HVAC knowledge

Service operations

Team leadership

Customer communication

Documentation software

EPA certification

Tools

Service management software

Job description

Company Description

Stephen K. Denny, Inc. is a full-service HVAC contractor serving Jupiter and the surrounding communities of South Florida. The company focuses on providing comprehensive comfort solutions that improve life at home, including air conditioning systems and pool heaters. Stephen K. Denny emphasizes quality, reliability, and customer-focused service to keep homes comfortable in the local climate. Its solutions are designed to support healthy indoor environments while improving energy efficiency and long-term performance. Team members join a locally rooted business committed to serving residential customers with professional, friendly service.

Role Description

The HVAC Service Manager is a full-time, on-site role based in Jupiter, FL. This role oversees daily service operations, including scheduling and dispatching technicians, managing work orders, and ensuring timely completion of HVAC service, maintenance, and repair calls. The HVAC Service Manager supports technicians with troubleshooting, technical guidance, and safety procedures, while monitoring quality standards and customer satisfaction. Responsibilities include communicating with customers, resolving issues, coordinating with suppliers, and maintaining accurate service records and reports. The role also involves training team members, supporting process improvements, and helping meet performance and revenue goals for the service department.

Qualifications

• Strong technical knowledge of residential HVAC systems, including diagnostics, maintenance, and repair procedures.
• Experience in service operations management, including scheduling, dispatch, workflow coordination, and resource planning.
• Ability to lead and coach service technicians, provide training, and promote safety and quality standards.
• Effective customer service and communication skills, with the ability to explain technical issues clearly and professionally.
• Basic proficiency with service management software, digital documentation, and standard office tools.
• Prior experience in an HVAC supervisory or lead technician role is highly beneficial.
• Relevant HVAC certifications or licenses preferred; EPA certification and valid driver’s license strongly recommended.
• Ability to work on-site in Jupiter, FL, and collaborate with a field and office-based team.