HVAC Service Manager: Lead Operations & Client Success

The Aerozone; Middleburg Heights (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Brewer-Garrett in Middleburg Heights, OH is seeking an experienced Service Manager to lead service operations, manage client relationships, and drive profitability across a portfolio of service accounts. You will oversee service teams and ensure delivery excellence across multiple accounts.

Lead and supervise service technicians, coordinate field operations, and conduct site visits to inspect equipment, ensuring high standards of service, safety, and efficiency.

Responsibilities

• Manage approximately 30–40 client accounts while ensuring exceptional service delivery and client satisfaction.
• Lead and supervise assigned service technicians, providing coaching, direction, and performance management.
• Coordinate technician schedules, workloads, and field operations to maximize efficiency and billable hours.
• Conduct job site visits to inspect equipment, ensuring quality and safety standards.

Job description

TITLE: Service Manager
LOCATION: Middleburg Heights, OH

WHAT WE DO
At Brewer-Garrett, we deliver innovative HVAC, electrical, and facility service solutions that help clients maximize building performance, reduce operational costs, and maintain reliable facility operations. Our Service team partners with commercial, industrial, educational, and governmental clients to provide exceptional service and long-term building solutions.

We are seeking an experienced Service Manager to lead service operations, manage client relationships, and drive profitability across a portfolio of service accounts.

WHAT YOU’LL DO

Manage approximately 3040 client accounts while ensuring exceptional service delivery and client satisfaction.
Lead and supervise assigned service technicians, providing coaching, direction, and performance management.
Coordinate technician schedules, workloads, and field operations to maximize efficiency and billable hours.
Conduct job site visits to inspect equipment, …

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