HVAC Service Manager at Appalachian Heating West Virginia

Appalachian Heating; West Virginia; On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tool account

Tablet

Laptop

Phone

401(k) with company match

Medical, Dental, Vision

Health Savings Account

Flexible Spending

Paid time off

Professional development

Job summary

Appalachian Heating in West Virginia seeks an HVAC Service Manager to lead a high-performing team of technicians and uphold 5‑star customer service. You will coach, assign work, review quality, and ensure safety standards while driving growth and profitability through effective budgeting and vendor coordination.

The role includes scheduling, training, performance reviews, and collaboration with managers to meet company goals.

Qualifications

• ,HVAC experience and hands-on repairs
• 5+ years plumbing/field tech experience preferred
• Leadership experience in residential/commercial settings
• Experience with budgeting and vendor coordination
• Strong communication and safety compliance knowledge

Responsibilities

• Lead and develop a high-performance team of technicians
• Schedule and coordinate work to meet customer needs and standards
• Review technicians' work for quality, safety, and standards
• Provide training on service techniques and safety
• Monitor budgets, targets, and profitability
• Ensure parts and materials are ordered promptly to meet deadlines
• Maintain customer relationships and resolve complaints professionally

Skills

HVAC repair/maintenance

Team leadership

Service Titan

Budget/metrics

Communication

Education

High school diploma or equivalent

Driver's license

College/trade school education

HVAC certifications (preferred)

Tools

Service Titan

Google Suite

Video Calls

Microsoft Office

Job description

HVAC Service Manager – Appalachian Heating, West Virginia

Summary

The Service Manager is to lead and develop a high-performance team consisting of technicians. Our Service Manager is responsible for creating, improving and maintaining our high standards of 5‑star customer service. Your primary goal is to unleash the potential of each of your team members to overachieve in their objectives every day. The Service Manager is accountable for planning, managing and continually improving to ensure that the growth, customer service, productivity and financial objectives are driven to a standard of excellence for field operations through regular coaching and collaboration with team members and 3rd party partners. Our Service Manager will be passionate about consistent ride‑along’s, coaching, on‑boarding direction, and delivering relevant training and meetings for a growing team.

Compensation

$60,000-78,000 plus bonus

Our Rewards

• Competitive Pay – Salary/Bonus
• Company vehicle, gas card, tool account, tablet, laptop, and phone are company provided
• 401(k) with fully vested company match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending accounts
• Variety of ancillary benefits
• Paid time off
• Professional development

Essential Job Duties

• Lead, manage, and hold accountable your team including 1:1s, team meetings, coaching, etc.
• Schedule, coordinate, and offer operational assistance for technicians to satisfy customer needs and standards
• Review technician’s work to ensure quality and meet the established standards, techniques, and safety requirements
• Provide training programs to ensure that technicians are properly educated about the latest service techniques, equipment, general working conditions, and safety procedures
• Regularly communicate with the dispatch to ensure that technicians are appropriately scheduled according to the level of skill, efficiency, and training needs
• Monitor and evaluate budgets, targets, and objectives to ensure company profitability
• Specify and ensure that the parts needed are ordered promptly to guarantee meeting deadlines
• Communicate with vendors and suppliers on warranty problems, product recall reports, and product operating issues
• Collaborate on the company and departmental goals and objectives with other managers
• Understand and enforce Service Titan processes and assist with price book modifications
• Be accountable to your metrics and be willing to try new things to improve
• Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
• Oversee customer issue resolution, including site visits, oversight of repairs, phone call follow‑ups
• Assist with or perform administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory

Knowledge, Skills, & Abilities

• Proficient in repairing and maintenance of HVAC systems
• Ability to complete repairs and service HVAC systems
• Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees, verbally and in writing
• Prior experience as a Service Technician for over 10 years in a residential and commercial setting
• Management experience for over 5 years in a residential setting with proven growth
• Proficient using mobile devices, Google Suite, Video Calls, and Microsoft Office applications
• Proficient with Service Titan platform
• Drug‑free, clean background, and clean MVR
• Ability to follow safety standards
• Ability to manage time effectively and efficiently
• Ability to multi‑task
• Regular and reliable attendance

Minimum Qualifications

• 5+ years of plumbing experience
• High school diploma or equivalent
• Possess a valid driver’s license
• Education from college, trade school, or military
• Eligible to work in the U.S. without sponsorship

Preferred Qualifications (not required)

• Any HVAC certifications

Physical Demands

• Ability to operate tablet, mobile phone and other field equipment as needed
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to lift/carry up to 100lbs repeatedly during work hours
• Ability to climb up and down ladders and/or step stools repeatedly during work hours
• Ability to sit/stand for long periods of time during work hours
• Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
• Ability to work in a wide range of temperatures (indoor/outdoor)
• Ability to travel up to 75% of the time between job sites and customer locations
• Ability to perform the essential functions of the position with or without reasonable accommodation

Equal Opportunity Employer

Appalachian Heating is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.