HVAC Service Manager

J's HVAC Unlimited; Mount Airy (NC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical for employee

Life insurance

Dental for family

Vision for family

401k with company match

Company truck

iPad provided

Uniforms

Tools provided

Sign-on bonus up to $10,000

Job summary

Jay's in Mount Airy, NC is seeking an experienced HVAC maintenance and service department leader. You will manage teams, provide technical support to technicians, and drive goals while upholding safety and quality standards.

The role emphasizes training, coaching, and building a high-performing team within a growing family-owned company. A strong focus on customer service and operational efficiency is expected.

Qualifications

• At least 3 years of proven leadership or management experience.
• HVAC knowledge preferred.
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high-performing teams.

Responsibilities

• Manage HVAC maintenance and service teams to ensure quality work and excellent customer service.
• Schedules, directs, and provides technical support for HVAC technicians.
• Understand the departments business plan and hold your team accountable for exceeding goals.
• Reviews technicians' work to ensure quality meets established standards.
• Organize training and ongoing support for service teams.
• Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands.
• Ensuring compliance with Occupational Health and Safety Act standards.
• Complying with service standards, work instructions, and customers' requirements.
• Other tasks and responsibilities as required to maintain efficient department operations.

Skills

Leadership

Sales training

Customer service

Team development

Coaching

HVAC knowledge

Job description

• 85,000.00-125,000.00 per year plus bonuses
• Full Time
• Company Paid Medical and Life for the employee, and dental and vision for the full-time employee and their family, along with other coverage that can be added. 401k with up to a 3% company match, begins 1 year after your start date. Limited On-Call Schedule: We only run true emergencies (i.e., property damage) for existing customers. Everything else gets booked for the next day Company supplied new & safe company truck with air conditioning!! Company provided iPad, uniforms, and tools (excluding hand tools)

QUALIFIED CANDIDATES ELIGIBLE FOR SIGN ON BONUS UP TO $10,000

We keep growing because we hire the best-and our customers notice. Our 4.9-star rating says it all! Since 2005, we've proudly served the Mt. Airy community, expanding into one of the most sought-after employers across NC and VA. You've seen our trucks around town and our name in the community-now it's time for us to see YOU on our team!

Join a company with deep roots and a bold vision for growth. We're hiring a driven professional to spearhead our new Plumbing Division-someone ready to take full ownership, lead a team, and turn potential into performance. If you're ready to grow something meaningful, this is the opportunity you've been waiting for.

Why choose Jay's?

• Full benefits include; Company Paid Medical and Life for the employee, and dental and vision for the full-time employee and their family, along with other coverage that can be added.
• 401k with up to a 3% company match, begins 1 year after your start date.
• Limited On-Call Schedule: We only run true emergencies (i.e., property damage) for existing customers. Everything else gets booked for the next day
• Company supplied new & safe company truck with air conditioning!!
• Company provided iPad, uniforms, and tools (excluding hand tools)
• Core Values:
  • Always Do the Right Thing
  • Always Growing
  • Can-Do Attitude
  • Be Kind - The Golden Rule
  • Deliver Wow Customer Service
• Stability: Family Oriented and family-owned business since 2005. We're one of the largest & most established Home Services business in the surrounding areas and we're just getting started!
• Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country
• Community Focus: We are dedicated to serving our customers as well as the greater good; by contributing to both local and global issues.
• Engaged: Positive team-focused work environment with great employee engagement
• Always Growing: Ongoing Professional & Personal Development Training Opportunities
• Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Community Focus: Established brand with a great reputation - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• Our Standard: We pride ourselves on providing a 5-star customer service experience and it shows with 800+ Google reviews (the industry average is 200); & over 350 5-star reviews on Facebook, & over 3,000 5-star reviews on all review platforms.

Qualifications:

• At least 3 years of proven leadership or management experience.
• HAVC knowledge preferred
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high-performing teams.

Primary Job Duties:

• Manage HVAC maintenance and service teams to ensure quality work and excellent customer service
• Schedules, directs, and provides technical support for HVAC technicians.
• Understand the departments business plan and hold your team accountable for exceeding goals.
• Reviews technicians' work to ensure quality meets established standards
• Organize training and ongoing support for service teams
• Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands.
• Ensuring compliance with Occupational Health and Safety Act standards
• Complying with service standards, work instructions, and customers' requirements
• Other tasks and responsibilities as required to maintain efficient department operations

Candidates will be required to pass a background check upon being given a conditional offer of employment