HVAC Service Manager

Total Air & Plumbing; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Company vehicle

Health benefits

Paid time off

401k matching

Holidays

Job summary

Total Air & Plumbing in Plano, TX seeks an experienced Service Manager to lead the HVAC service department, develop technicians, and drive revenue and customer satisfaction. You will coach field and office staff, own KPI performance, and ensure high customer-first standards as the team scales with growth.

Ideal candidates will have strong HVAC knowledge, ServiceTitan experience, and a proven ability to coach while maintaining integrity and a customer-first approach.

Qualifications

• Leadership experience in HVAC service.
• Strong HVAC knowledge to discuss options with homeowners.
• Ability to coach technicians and improve team performance.
• Customer-focused with high integrity in every interaction.

Responsibilities

• Lead and develop the HVAC service team in the field and office.
• Own department performance: revenue, gross margin, tech productivity, customer satisfaction.
• Coach technicians on service, diagnostics, and presenting options to homeowners.
• Manage KPIs and reporting in ServiceTitan (ticket size, close rate, memberships, callbacks).
• Maintain morale and retention while enforcing standards and handling escalations.
• Partner with ownership on capacity planning, staffing, and growth as we scale HVAC.

Skills

Leadership experience

HVAC knowledge

Coaching & people development

Customer-first mindset

Valid Texas driver's license

Tools

ServiceTitan

Job description

Family-owned since 1957. Growing the right way for our team and our customers

Total Air & Plumbing has kept North Texas comfortable for over 65 years. We're a family-owned, service-first company with a strong HVAC team — and we're looking for a Service Manager who can lead our service department, develop our techs, and drive results without losing the customer-first standard that built our name.

If you know how to get the right tech to the right job, coach and improve a team, and hit numbers the right way, we want to talk.

What You'll Do

• Lead and develop the HVAC service team — both in the field and in the office
• Own department performance across revenue, gross margin, tech productivity, and customer satisfaction
• Coach technicians on service, diagnostics, and communicating options to homeowners the honest way to generate a profit and customer for life
• Manage KPIs and daily/weekly reporting in ServiceTitan (average ticket, close rate, membership conversion, callbacks, review generation)
• Hold the team accountable to standards while keeping morale and retention strong
• Handle escalations and make sure every customer gets taken care of
• Partner with ownership on capacity planning, staffing, and growth as we scale HVAC

What We’re Looking For

• Proven leadership experience in HVAC service
• Strong technical HVAC knowledge — you can talk shop with your techs and back them up on a tough call
• Comfortable with technology and reporting; ServiceTitan experience is a big plus
• A coach, not just a boss — you build people up and hold the line at the same time
• Customer-obsessed with high integrity; you win the right way
• Valid Texas driver's license and clean driving record
• Nexstar training is a plus

What We Offer

• Competitive base salary (commensurate with experience) plus performance bonus — strong on-target earnings for a leader who hits the numbers
• Stable, established company with real growth ahead
• Company vehicle
• $0 copay Health benefits, paid time off, 401k matching, holidays
• The tools, software, and support to run a department the right way
• A family culture that's been doing this the right way since 1957