HVAC Service Manager

Lex Air Conditioning and Heating; Plano (TX); Presencial; USD 100.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and bonuses

Medical, dental, vision insurance

401(k) with company match

Generous PTO and holidays

Professional development

Descripción de la vacante

Lex Air Conditioning, Heating, Plumbing, and Electrical is seeking an HVAC Service Manager to lead a high-performing team delivering exceptional service and customer experiences. You will drive operational excellence, oversee daily service operations, and foster growth and development of technicians and staff.

You will manage schedules, ensure timely service calls, emphasize safety, and build strong customer relationships while achieving financial goals and continuous process improvements.

Formación

• 5+ years in HVAC services with supervisory experience preferred.
• Strong knowledge of HVAC systems, safety standards, and repair techniques.
• Proven leadership, communication, and organizational skills.

Responsabilidades

• Lead and mentor a team of HVAC technicians to deliver service excellence.
• Oversee daily service operations and optimize technician productivity.
• Act as primary contact for escalated customer inquiries and satisfaction.
• Develop and manage the service department budget for cost control and profitability.
• Identify opportunities to improve service processes and safety practices.
• Ensure compliance with industry standards and maintain accurate service records.

Conocimientos

Leadership

Communication

Organization

HVAC knowledge

Safety standards

Troubleshooting

Supervisory experience

Time management

Educación

High school diploma or GED; HVAC training preferred

Descripción del empleo

Position Overview

As the HVAC Service Manager, you will lead a high-performing team committed to delivering exceptional HVAC service and customer experiences. This role is responsible for driving operational excellence, ensuring customer satisfaction, and fostering the growth and development of service technicians and support staff. You will oversee daily service operations, optimize team performance, maintain safety and quality standards, and build strong customer relationships. As a key leader within Seatown, this position plays a critical role in upholding our reputation for excellence and advancing our commitment to providing superior HVAC solutions throughout the communities we serve.

Key Responsibilities

Leadership and Team Management

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.

Financial Management

• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

About Us

We are a leading HVAC company dedicated to innovative, customer-focused solutions. Our team thrives in a collaborative and supportive environment that values excellence and continuous improvement

#CGH

Pay Range: $100,000 USD - $110,000 USD

About Lex

At Lex Air Conditioning, Heating, Plumbing, and Electrical, we're not just a team—we're a family committed to excellence. We proudly serve the Dallas-Fort Worth area with integrity, professionalism, and the kind of service that makes customers for life. If you're looking for a company that treats you like family, respects your time, and helps you grow your career in the trades, Lex is the place to be. Come deliver the Gold Standard of White Glove Service—and get the support you need to shine.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.