HVAC Service Manager

Lex Cooling, Heating, Plumbing and Electric; Dallas (TX); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) with company match

Paid time off

Job summary

Lex Air Conditioning, Heating, Plumbing, and Electrical in Dallas–Fort Worth is seeking an HVAC Service Manager to lead a high-performing team, drive service excellence, and oversee operations and budgeting. The role focuses on customer satisfaction, safety, and continuous improvement across the service department.

You will oversee scheduling, technician development, and collaboration with sales and support teams to deliver superior HVAC solutions.

Qualifications

• HVAC knowledge, safety standards, and troubleshooting proficiency.
• Minimum 5 years in HVAC services with at least 2 years in a supervisory role.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Competitive salary and performance-based bonuses; comprehensive benefits.

Responsibilities

• Lead and mentor HVAC technicians to achieve service excellence.
• Oversee daily service operations and optimize productivity.
• Manage customer relations and resolve escalated inquiries.
• Develop and manage the service department budget and profitability.
• Monitor safety protocols and ensure compliance with standards.
• Evaluate processes and implement HVAC best practices.

Skills

Leadership

Communication

Organizational skills

Team management

Time management

Education

High school diploma or GED

HVAC technical training

Job description

As the HVAC Service Manager, you will lead a high-performing team committed to delivering exceptional HVAC service and customer experiences. This role is responsible for driving operational excellence, ensuring customer satisfaction, and fostering the growth and development of service technicians and support staff. You will oversee daily service operations, optimize team performance, maintain safety and quality standards, and build strong customer relationships. As a key leader within Seatown, this position plays a critical role in upholding our reputation for excellence and advancing our commitment to providing superior HVAC solutions throughout the communities we serve.

Key Responsibilities:

Leadership and Team Management

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications:

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

About Us:
We are a leading HVAC company dedicated to innovative, customer-focused solutions. Our team thrives in a collaborative and supportive environment that values excellence and continuous improvement

#CGH

Pay Range

$100,000 - $110,000 USD

About Lex:

At Lex Air Conditioning, Heating, Plumbing, and Electrical, we’re not just a team—we’re a family committed to excellence. We proudly serve the Dallas–Fort Worth area with integrity, professionalism, and the kind of service that makes customers for life. If you’re looking for a company that treats you like family, respects your time, and helps you grow your career in the trades, Lex is the place to be. Come deliver the Gold Standard of White Glove Service—and get the support you need to shine.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.