Operations Manager

Blue Cardinal Home Services Group; Forney (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Insurance (medical/dental/vision)

401(k) with company match

Paid time off and holidays

Company vehicle, phone, tablet

Leadership development

Job summary

Infinity Texas Air in Forney, TX is seeking a seasoned Operations Manager to lead HVAC and plumbing operations with a hands-on approach. Build a winning culture, drive performance, and deliver a 5-star customer experience across service calls and installations.

The role requires strong leadership, financial awareness, and the ability to align people, processes, and performance. Join a growing residential HVAC/plumbing team that values accountability and customer excellence.

Qualifications

• 5+ years of leadership in residential HVAC and/or plumbing.
• Experience managing P&L in a residential service environment.
• Strong technical knowledge of HVAC systems and plumbing.
• Proficiency with field service management software; ServiceTitan preferred.
• Valid driver's license and insurable driving record.
• Excellent communication and accountability in leadership roles.

Responsibilities

• Oversee day-to-day operations of HVAC and plumbing teams for timely completions and service calls.
• Communicate expectations and accountability to branch teammates to drive revenue and margins.
• Promote a 5-star customer experience across all touchpoints.
• Monitor schedules, labor costs, and resource allocation for optimal performance.
• Manage budgets and overall financial performance of the department.
• Lead recruitment, training, and mentoring of staff; conduct performance reviews.
• Coordinate with dispatch to optimize routing and daily capacity.
• Ensure safety compliance and maintain industry-reputation standards.

Skills

Leadership

P&L management

ServiceTitan

HVAC knowledge

Operational discipline

Communication

Change management

Driver's license

Tools

ServiceTitan

Job description

Description

Operations Manager | Forney, TX

Infinity Texas Air is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Responsibilities

• Oversee day-to-day operations of HVAC and plumbing teams to ensure timely project completion and service calls


• Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives


• Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8


• Monitor job schedules, labor costs, and resource allocation to drive optimal performance


• Manage budgets, expenses, and overall financial performance of the department


• Monitor and drive KPIs including revenue, close rates, average ticket, productivity, and margins


• Recruit, train, and mentor HVAC and plumbing technicians, installers, and support staff


• Conduct regular performance evaluations and provide coaching for continuous improvement


• Partner with dispatch to protect board integrity, technician routing, and daily capacity


• Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations


• Implement quality control measures to maintain industry standards and protect the company's reputation


• Oversee and ensure proper use of ServiceTitan across service, install, and dispatch functions


• Serve as the primary operational leader and point person for the branch

Qualifications

• Five (5)+ years of progressive leadership experience in residential HVAC and/or plumbing


• Strong understanding of service, installation, sales, and operational best practices


• Demonstrated success managing P&L in a residential service environment


• Strong technical knowledge of HVAC systems, plumbing, and applicable building codes


• Ability to balance strategic thinking with hands-on execution


• Highly organized with strong operational discipline


• Strong communicator who can motivate teams and hold them accountable


• Proficiency with field service management software; ServiceTitan experience strongly preferred


• Experience leading through growth and change preferred


• Valid driver's license and insurable driving record

Why Join Us

• Competitive base salary


• Medical, dental, and vision insurance


• 401(k) with company match


• Paid time off and paid holidays


• Company vehicle, phone, and tablet


• Leadership development and clear growth opportunity within a growing platform


• Real ownership and autonomy over a branch with room to run

Who We Are

Infinity Texas Air is a growing residential HVAC and plumbing company focused on delivering a 5-star customer experience. We believe in taking care of our people, doing things the right way, and building a team that wins together.