HVAC Service Manager

Opportunity Interactive; Marlborough (MA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Bereavement leave

Life insurance

Long-term disability

Supplemental insurance

401(k) with match

Birthday bonus

Job summary

Opportunity Interactive in Marlborough, MA is seeking an HVAC Service Manager to lead a dynamic service team and drive outstanding customer experiences. You will oversee daily operations, coach technicians, and align the department with strategic goals.

The role demands proven leadership in HVAC or related fields, a strong background in sales training, and a commitment to quality workmanship. You will recruit, train, and develop staff while maintaining safety standards and service excellence.

Qualifications

• Three years of proven leadership or management experience.
• HVAC industry knowledge preferred.
• Strong background in sales training and team development.
• Commitment to outstanding customer service.
• Track record of coaching and holding teams accountable.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Lead HVAC service and maintenance teams to deliver quality work and customer experiences.
• Coordinate technician schedules and direct daily operations; provide technical support.
• Understand department goals and hold the team accountable for performance.
• Review technicians' work to ensure it meets established quality standards.
• Identify training needs and provide ongoing coaching.
• Recruit, interview, hire, and onboard technicians to support department needs.
• Promote compliance with applicable safety requirements and company procedures.
• Ensure team members follow service standards, work instructions, and customer requirements.
• Address operational challenges and drive continuous improvement.
• Perform additional duties as needed to maintain efficient department operations.

Skills

Leadership experience

HVAC knowledge

Sales training

Coaching & development

Customer service

Communication & org skills

Job description

HVAC Service Manager

Are you ready to lead a team, develop talent, and help grow a successful service department? We're seeking an HVAC Service Manager who combines strong leadership skills with a commitment to quality work and exceptional customer service.

In this role, you'll oversee daily service operations, coach technicians, and drive department performance. You'll join a team that values accountability, professional growth, and a supportive work environment.

Pay:

$125,000–$140,000 per year

Benefits

• Medical, dental, and vision insurance with employer contributions
• Paid vacation
• Paid sick time
• Bereavement leave
• Employer-paid life and long-term disability insurance
• Optional supplemental insurance
• 401(k) with company match
• Birthday bonus

Qualifications

• At least three years of proven leadership or management experience
• HVAC industry knowledge preferred
• Strong background in sales training and team development
• Demonstrated commitment to outstanding customer service
• Track record of coaching, developing, and holding teams accountable
• Strong organizational, communication, and problem-solving skills

Primary Responsibilities

• Lead HVAC service and maintenance teams to deliver quality work and excellent customer experiences
• Coordinate technician schedules, direct daily operations, and provide technical support
• Understand department goals and hold the team accountable for performance
• Review technicians' work to ensure it meets established quality standards
• Identify training needs and provide ongoing coaching and development
• Recruit, interview, hire, and onboard technicians to support department needs
• Promote compliance with applicable safety requirements and company procedures
• Ensure team members follow service standards, work instructions, and customer requirements
• Address operational challenges and support continuous improvement
• Perform additional duties as needed to maintain efficient department operations