HVAC Service Manager

A-Z Plumbing; Bedford Heights (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

A growing company in the HVAC industry seeks a Residential HVAC Manager passionate about leadership and customer satisfaction. Responsibilities include managing a high-performing team, streamlining operations, and ensuring exceptional service quality. The company offers competitive salaries, benefits, and clear paths for advancement.

Benefits

Competitive salary with performance incentives

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Clear opportunities for advancement

Qualifications

• Proven leadership experience in residential HVAC service.
• Strong communication and team-building skills.
• Business acumen and the ability to manage budgets and KPIs.

Responsibilities

• Lead, manage, and mentor a team of HVAC technicians and installers.
• Drive division performance through goal-setting and reporting.
• Ensure top-tier service quality and handle escalated customer concerns.

Skills

Leadership Experience

Communication

Team Building

Technical Knowledge

Education

Valid HVAC Certifications

Job description

Overview

Lead the Future of Residential HVAC with Arco Home Services

Are you ready to drive operational excellence and lead a high-performing team in the residential HVAC industry? Arco Home Services is growing fast—and we’re looking for a Residential HVAC Manager who is passionate about leadership, performance, and customer satisfaction. If you’re experienced and ready to make a measurable impact, this is your opportunity.

What We Offer

• Competitive salary with performance incentives

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Clear opportunities for advancement in a fast-growing company

Key Responsibilities:

Leadership & Culture

• Lead, manage, and mentor a team of HVAC technicians and installers

• Foster a culture of quality, accountability, and continuous improvement

Revenue Growth & Strategy

• Drive division performance through goal-setting, reporting, and team development

• Collaborate with sales and marketing teams to increase service opportunities and customer retention

Operational Excellence

• Partner with operations, dispatch, and customer service teams to streamline processes

• Improve efficiency through scheduling, workflow improvements, and technician performance tracking

Technical Oversight

• Serve as the go-to expert on residential HVAC installations, maintenance, and repairs

• Stay current with industry standards, regulations, and emerging technologies

Customer Satisfaction

• Ensure top-tier service quality and responsiveness

• Handle escalated customer concerns with professionalism and care

Qualifications

• Proven leadership experience in residential HVAC service

• Strong communication and team-building skills

• Valid HVAC certifications and strong technical knowledge of residential systems

• Business acumen and the ability to manage budgets, KPIs, and team performance

• Ability to thrive in a fast-paced, customer-focused environment

Arco Home Services is an equal opportunity employer.Pre-employment background checks and drug testing may be required in accordance with applicable law.