Commercial HVAC Service Manager

AIR TEMP MECHANICAL INC; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Une entreprise dynamique dans le secteur HVAC recherche un professionnel administratif avec au moins 5 ans d'expérience pour soutenir les opérations au sein de son département de service. Le candidat idéal sera autonome, orienté vers le service client et capable de gérer des processus de facturation. Ce rôle exige une communication efficace avec les techniciens et une capacité à multitâcher dans un environnement en évolution rapide.

Benefits

Assurance santé

Assurance dentaire

Assurance vision

Congés payés

Matching 401(k)

Fêtes d'entreprise

Qualifications

• 5+ années d'expérience dans l'industrie HVAC commerciale.
• Compétences en support technique et administration de bureau.
• Capacité à répondre aux questions techniques des techniciens.

Responsibilities

• Soutenir les fonctions quotidiennes dans le département de service.
• Maintenir les processus de facturation des services.
• Fournir un support client et gérer les emails de service.

Skills

Communication

Organisation

Multitâche

Attention aux détails

Education

Expérience en administration de bureau

Expérience commerciale HVAC

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Logiciel de dispatch de service

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities:

• Support day-to-day functions in the service department, focusing on billing for service-related activities.
• Collaborate with dispatchers, service assistants, management, technicians, and others to maintain a smooth workflow.
• Maintain service billing processes.
• Provide customer support.
• Draft correspondences and formal documents.
• Plan and schedule appointments and events.
• Answer inbound calls.
• Support technician growth and increase service sales.

Qualifications:

• Experience in office administration or related fields.
• Commercial HVAC service experience for technical support.
• Ability to prioritize and multitask.
• Excellent communication skills.
• Strong attention to detail and organizational skills.

Ideal Candidate:

• At least 5+ years of experience in the commercial HVAC industry.
• Proficient with service dispatch software.
• Skilled in Microsoft Word, Excel, and Outlook.
• Strong work ethic and attendance.
• Billing experience is a plus.

Billing:

• Understand and complete service call billing.
• Knowledge of service work order processes and pricing structures.

Working with Technicians:

• Answer technical questions and provide recommendations or solutions.
• Verify ongoing work orders, parts, and equipment information with correct pricing and availability.

Office Support:

• Assist dispatch with technical questions.
• Answer and route incoming calls.
• Create and assist with quotes based on technician recommendations.
• Manage service emails and respond or notify dispatch.
• Cover positions like Service Assistant or Dispatch when needed.
• Follow instructions from supervisors.

Pay is negotiable based on experience.