HVAC Service Manager

Sierraair; Reno (NV); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous leave policy

Ongoing training opportunities

Job summary

Sierraair is seeking an HVAC Service Manager in Reno, Nevada. This position leads a high-performing team dedicated to delivering exceptional HVAC service while ensuring operational excellence and customer satisfaction.

Responsibilities include team supervision, managing service schedules, and maintaining safety standards. Ideal candidates have 5+ years in HVAC services, including 2 years in a supervisory role, and possess strong leadership and organizational skills. Competitive salary and comprehensive benefits offered.

Qualifications

• Minimum 5 years in HVAC services and 2 years in a supervisory role.
• Valid driver's license with a clean record.
• Must be able to frequently lift up to 50 lbs.

Responsibilities

• Supervise and mentor HVAC technicians for service excellence.
• Manage daily service schedules and technician productivity.
• Oversee recruitment and development of team members.

Skills

Leadership

Communication

HVAC Systems Knowledge

Organizational Skills

Problem Solving

Education

High school diploma or GED; technical training in HVAC preferred

Tools

Hand and Power Tools

Vehicles

Job description

Position Summary

As an HVAC Service Manager, you will lead a high-performing team dedicated to delivering exceptional HVAC service. Your role ensures operational excellence, customer satisfaction, and team development. This leadership position is pivotal to our commitment to providing superior HVAC solutions.

Key Responsibilities

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.
• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.
• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.
• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.
• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be willing to undergo a background check, drug screen, physical, and lift test (must be able to frequently lift, push, and pull up to 50 lbs).
• Valid driver’s license with a clean driving record.

Benefits

• Competitive salary with performance-based incentives.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Career growth: Opportunities for ongoing training and professional development.
• Company culture: A supportive and dynamic environment that values teamwork and employee satisfaction.

Work Environment

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

Pay Range

$90,000—$115,000 USD