HVAC Service Manager

FINITETEK INC; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

FINITETEK INC. in Baltimore, MD is seeking an experienced HVAC Service Manager to lead the service department, oversee technicians, and drive efficient operations.

The role emphasizes strong leadership, clear communication, and a focus on delivering reliable, quality service to customers. You will schedule, dispatch, and close service calls, guide technical responses to complex issues, train staff, monitor performance, and ensure safety and policy compliance while tracking department

Qualifications

• Proven experience in HVAC service management or supervisory role.
• Strong HVAC technical knowledge.
• Journeyman or Master HVAC license preferred.
• Excellent leadership and problem-solving skills.

Responsibilities

• Oversee scheduling, dispatching, and completion of service calls.
• Provide technical guidance for complex service issues.
• Monitor performance, conduct training, and evaluate staff.
• Resolve escalated customer concerns and maintain high satisfaction levels.
• Track revenue, productivity, and department efficiency.
• Ensure compliance with safety standards and company policies.

Skills

Leadership

Communication

Problem-solving

HVAC knowledge

Customer service

Tools

Service management software

Job description

We are seeking an experienced HVAC Service Manager to oversee our service department. This role requires strong leadership to manage service technicians, ensure customer satisfaction, and drive operational efficiency. The ideal candidate is a licensed HVAC professional with excellent communication and management skills.

Responsibilities

• Oversee scheduling, dispatching, and completion of service calls
• Provide technical guidance for complex service issues
• Monitor performance, conduct training, and evaluate staff
• Resolve escalated customer concerns and maintain high satisfaction levels
• Track revenue, productivity, and department efficiency
• Ensure compliance with safety standards and company policies

Qualifications

• Proven experience as an HVAC Service Manager or in a supervisory role
• Strong HVAC technical knowledge
• Journeyman or Master HVAC License preferred
• Excellent leadership and problem‑solving skills
• Proficiency with service management software
• Valid Driver's License with a clean record