HVAC Service Manager

SanCrest; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

SanCrest is seeking a proven HVAC Supervisor to lead a team of service technicians and supervisors in Austin. You will coach staff, ensure adherence to codes, and drive performance against safety and quality standards.

You will collaborate with senior leadership to manage HR activities, develop talent, and maintain strong client relationships while contributing to revenue goals and service excellence across commercial/chiller systems.

Qualifications

• HS diploma or GED required; bachelor's degree preferred.
• 7+ years of experience in HVAC with commercial/chiller systems.
• Strong reading of schematics/blueprints and excellent leadership and client-facing skills.

Responsibilities

• Supervise HVAC service technicians and supervisors; ensure compliance with guidelines and codes.
• Handle HR activities including hiring recommendations, performance discussions, and disciplinary actions; escalate issues to senior leadership.
• Use service reporting metrics to drive business results and improve performance.
• Maintain customer relationships and ensure technician performance meets customer requirements through communication and direct management.
• Support revenue goals by proposing services, identifying opportunities, providing technical assistance, and resolving invoice or receivable issues.
• Monitor labor hours for efficiency and safety; manage timekeeping and review productivity reports.

Skills

Leadership

Team management

Client communication

HVAC knowledge

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Provides leadership and guidance to a team of HVAC and chiller technicians, ensuring operations follow business unit/company guidelines and comply with state and local codes. Manages, coaches, and develops direct reports to meet performance goals and business objectives.

Key Duties

• Supervises and supports HVAC service technicians and supervisors; ensures compliance with relevant guidelines and codes.
• Handles HR activities including hiring recommendations, performance management discussions, and disciplinary actions; escalates critical issues to senior leadership.
• Uses service reporting metrics to lead business results and improve performance.
• Maintains customer relationships; ensures technician performance meets customer requirements through communication and direct management.
• Supports revenue goals by proposing services, identifying prefabrication opportunities, providing technical assistance, and resolving invoice/account receivable issues.
• Monitors labor hours for efficiency and safety; ensures work orders and timekeeping accuracy; reviews productivity reports and provides feedback/recognition.
• Drives safety through safety meetings, observations, corrective actions, and completion of incident reporting/investigations per policy.

Qualifications

• High school diploma or GED; bachelor’s degree in a related field preferred.
• Required licenses/certifications for the role.
• 7+ years of experience; advanced HVAC commercial/chiller knowledge and understanding of service processes, techniques, and codes.
• Ability to read complex schematics/blueprints; strong communication, client-facing, presentation, and leadership skills.