HVAC Service Leader: Build Teams, Elevate Service

Opportunity Interactive; Marlborough (MA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

Bereavement leave

Life insurance

Long-term disability

Supplemental insurance

401(k) with match

Birthday bonus

Job summary

Opportunity Interactive in Marlborough, MA is seeking an HVAC Service Manager to lead a dynamic service team and drive outstanding customer experiences. You will oversee daily operations, coach technicians, and align the department with strategic goals.

The role demands proven leadership in HVAC or related fields, a strong background in sales training, and a commitment to quality workmanship. You will recruit, train, and develop staff while maintaining safety standards and service excellence.

Qualifications

• Three years of proven leadership or management experience.
• HVAC industry knowledge preferred.
• Strong background in sales training and team development.
• Commitment to outstanding customer service.
• Track record of coaching and holding teams accountable.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Lead HVAC service and maintenance teams to deliver quality work and customer experiences.
• Coordinate technician schedules and direct daily operations; provide technical support.
• Understand department goals and hold the team accountable for performance.
• Review technicians' work to ensure it meets established quality standards.
• Identify training needs and provide ongoing coaching.
• Recruit, interview, hire, and onboard technicians to support department needs.
• Promote compliance with applicable safety requirements and company procedures.
• Ensure team members follow service standards, work instructions, and customer requirements.
• Address operational challenges and drive continuous improvement.
• Perform additional duties as needed to maintain efficient department operations.

Skills

Leadership experience

HVAC knowledge

Sales training

Coaching & development

Customer service

Communication & org skills

Job description

Opportunity Interactive in Marlborough, MA is seeking an HVAC Service Manager to lead a dynamic service team and drive outstanding customer experiences. You will oversee daily operations, coach technicians, and align the department with strategic goals.

The role demands proven leadership in HVAC or related fields, a strong background in sales training, and a commitment to quality workmanship. You will recruit, train, and develop staff while maintaining safety standards and service excellence.