HVAC Service General Manager

Eagle Brand Consulting; San Antonio (TX); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Medical coverage (employer-paid)

Dental & Vision coverage (employer)

Life Insurance (disability)”

401(k) with company match

Paid time off

Job summary

Eagle Brand Consulting, a family-owned mechanical contractor in San Antonio, seeks a commercially minded HVAC service leader to own a $9M service division and drive it toward $15M in annual revenue. The role reports to the President and commands full P&L authority.

The GM will balance operations (60%) and account development (40%), improve margins, strengthen customer relationships, and elevate field-service standards across a 19-person technician team, with onsite leadership and support staff.

Qualifications

• Substantial hands-on knowledge of commercial HVAC equipment, systems, controls, maintenance, and service operations.
• Proven leadership of HVAC service teams with improvements in service quality, accountability, productivity, or profitability.
• Commercial judgment and financial fluency, including service budgets and margins.

Responsibilities

• Own division financial and operating results including revenue, gross margin, labor efficiency, pricing, budgets, and profitability.
• Lead service operations and a field team of 19 technicians through field supervisors and office support.
• Set and enforce field-service quality, safety, and execution standards; coach leaders and address underperformance.
• Visit job sites and work with field teams to resolve issues before they become costly rework.
• Deepen relationships with commercial maintenance customers and turn service findings into follow-on work and growth.
• Improve workforce planning, training, technician development, service processes, and resource utilization.
• Partner with the President and leadership team on growth planning and operational improvement.

Skills

HVAC service operations

P&L management

Team leadership

Customer relationship management

Education

Technical or business associate degree

Tools

ServiceTrade experience

Job description

An established, family-owned mechanical contractor with more than six decades of history in San Antonio is seeking a commercially minded HVAC service leader to take ownership of its approximately $9 million service division and help build it toward $15 million in annual revenue over the next three years.

Reporting to the President and serving on the senior leadership team, this executive will have substantial operating authority, full service-division P&L accountability, and the opportunity to improve an established business while developing its next generation of leaders.

The Opportunity

This is a leadership role for a strong commercial HVAC operator who can raise field-service standards, strengthen accountability, improve margins, and expand long-standing customer relationships. The business is approximately 70% commercial and 30% residential, supported by a substantial maintenance-contract customer base. Commercial service and maintenance experience is central; residential experience is a plus.

The first-year priority is operational excellence: reducing rework and callbacks, improving first-time service quality, and ensuring teams consistently follow established processes. The GM will also strengthen account development by turning existing maintenance relationships into additional service opportunities. The role is approximately 60% operations and 40% customer/account development.

What You Will Lead

• Own division financial and operating results, including revenue, gross margin, labor efficiency, pricing, budgets, and profitability.
• Lead service operations and a field team of 19 technicians (14 commercial and 5 residential) through field supervisors, alongside office support and inside sales; additional service sales staff may report to the GM.
• Set and enforce field-service quality, safety, and execution standards; coach leaders and address underperformance promptly.
• Visit job sites and work with field teams to resolve technical and service issues before they become costly rework.
• Deepen relationships with commercial maintenance customers, resolve escalations, and turn service findings and customer needs into appropriate follow-on work and account growth.
• Improve workforce planning, training, technician development, service processes, and resource utilization.
• Partner with the President and leadership team on growth planning, financial performance, and operational improvement.

What We Are Looking For

• Substantial hands-on knowledge of commercial HVAC equipment, systems, controls, maintenance, and service operations; technical credibility with field teams is essential.
• Proven leadership of HVAC service teams, with evidence of improving service quality, accountability, productivity, or profitability.
• Commercial judgment and financial fluency, including service budgets, labor performance, margins, and customer economics.
• Confidence with customers and a relationship-led approach to growing commercial service accounts.
• A decisive, practical, and collaborative leadership style suited to a longstanding family-owned organization.
• Current service general managers and high-performing commercial HVAC service managers or field leaders ready for broader P&L responsibility are encouraged to explore the opportunity.
• Residential HVAC exposure, ServiceTrade experience, and Universal EPA certification are helpful but not required. Relevant practical experience is valued; a technical or business associate degree is preferred.

Anticipated base salary: $180,000–$200,000, depending on experience, plus a performance-based incentive opportunity tied to service-division results (plan being finalized). Benefits include 100% employer-paid employee medical coverage, dental and vision coverage, life and long-term disability insurance, a 401(k) with company match, and paid time off.

This is an onsite San Antonio position with local customer and job-site travel. Candidates interested in relocating to San Antonio will be considered.