HVAC Service Engineer, West remote

Carrier Global Corporation; Phoenix (AZ); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned HVAC Service Engineer to work remotely. In this role, you will leverage your extensive experience in HVAC systems to diagnose and resolve complex issues while maintaining effective communication with customers and field teams. Your expertise will help enhance system performance and ensure customer satisfaction. This innovative firm values a diverse workforce and offers a collaborative environment where your contributions can make a significant impact. If you're ready to take on a challenging and rewarding position, this opportunity is perfect for you.

Qualifications

• 5+ years' experience in HVAC systems and equipment service.
• Strong written and verbal communication skills are essential.

Responsibilities

• Maintains effective communication with customers and field team members.
• Performs complex diagnostic procedures and resolves design/system issues.

Skills

HVAC systems and equipment service

Conflict resolution

Negotiation skills

Problem-solving skills

Communication skills

Education

High School/GED or Trade School

Tools

Salesforce

Service Max

Job description

Country: United States of America

Location: CAAZO: Carrier - Home Arizona Remote Location, Remote City, AZ, 85012 USA - KGS

HVAC Service Engineer, West remote

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

Seasoned Service Engineering professional working independently. Develops specialized product knowledge, maintains effective communication and frequent contact with customers and field team members, performs complex diagnostic procedures, conducts analysis and interprets complex test information to help resolve design/system related issues. Communicates technical information and keeps customers and team members up-to-date on outstanding issues.

In this home office (remote) position, the ideal candidate will be close to a major airport.

Key Responsibilities:

• Maintains effective communication with customers and field team members to understand requirements for improvements.
• Maintains frequent customer contact which requires a high degree of tact and courtesy.
• Develops specialized product knowledge.
• Performs complex diagnostic procedures.
• Analyzes and interprets complex test information to resolve design/system related problems.
• Communicates technical information to technical and non-technical stakeholders.
• Ensures customers and field team members are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.

Required Qualifications:

• High School/GED or Trade School.
• 5+ years' experience in HVAC systems and equipment service.
• Ability to pass an MVR background check.
• Ability to travel up to 40% regionally.

Preferred Qualifications:

• Commercial Applied HVAC equipment service experience.
• Familiarity with Salesforce and Service Max.
• Experience providing technical presentations and training.
• Strong written and verbal communication skills.
• Conflict resolution, negotiation and problem-solving skills in high pressure and challenging environments.

#LI-Remote

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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