HVAC Customer Service & Appointment Coordinator

Cloud Comfort Plumbing Heating & Air; Torrance (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care benefits

Paid training

Bonus and commission opportunities

Opportunities for career development

Positive, team-focused environment

Job summary

Cloud Comfort HVAC in the South Bay Area of California is seeking an HVAC Customer Service & Appointment Coordinator to be the primary contact for customers and the field team. You will answer calls, schedule, and confirm appointments, and keep CRM records accurate while communicating with technicians and dispatchers to keep the day running smoothly.

The role requires strong communication, organizational skills, and a customer-focused approach.

Qualifications

• A minimum of 1 year of experience in customer service, administration, customer support, or a call center environment.
• Strong written and verbal communication skills.
• A professional, approachable, and customer-focused manner.
• Excellent organizational skills with the ability to juggle multiple tasks and priorities.
• The ability to stay composed, helpful, and solutions-focused during busy periods.
• Comfort working with computers, CRM systems, and new technology.
• Strong attention to detail and reliable follow-through.
• A collaborative attitude and the ability to communicate effectively with coworkers.
• Bilingual English/Spanish skills are strongly preferred.

Responsibilities

• Professionally answer incoming calls and assist customers with a positive, helpful approach.
• Book, coordinate, and confirm HVAC service appointments.
• Respond quickly to website inquiries, emails, Yelp requests, social media messages, and other online communications.
• Provide customers with information about HVAC services, promotions, maintenance plans, and scheduled appointments.
• Help customers with general inquiries and straightforward service-related questions.
• Accurately enter and update customer details and service information within the CRM.
• Coordinate with technicians and dispatchers to support efficient scheduling and communication.
• Follow up with customers regarding upcoming appointments and completed service visits.
• Address customer concerns professionally and calmly, escalating issues when necessary.
• Work collaboratively with the wider team and contribute to a supportive workplace.

Skills

Customer service

CRM systems

Communication

Organization

Multitasking

Teamwork

Bilingual English/Spanish

Tools

CRM software

Job description

Cloud Comfort HVAC

Cloud Comfort HVAC HVAC Customer Service & Appointment Coordinator Company: Cloud Comfort HVAC Location: South Bay Area, California Job Type: Full-Time Join the Cloud Comfort HVAC Team Cloud Comfort HVAC is hiring a friendly, dependable, and highly organized HVAC Customer Service & Appointment Coordinator to support our growing team. We provide homeowners throughout California's South Bay Area with dependable heating and cooling services, modern HVAC solutions, and a high level of customer care. Whether someone is calling us for the first time or following up after a completed service visit, our goal is to make every interaction professional, helpful, and straightforward. Our company is built around integrity, accountability, innovation, simplicity, and the will to win. We value strong performance, support continued professional growth, and provide opportunities for team members who want to develop a long-term career with an expanding company.

Your Role

As an HVAC Customer Service & Appointment Coordinator, you'll be an important point of contact between our customers and field team. You'll answer incoming calls and digital inquiries, arrange and confirm service appointments, respond to customer questions, keep CRM records accurate, and communicate with technicians and dispatchers to help the day's schedule run efficiently. We're looking for someone who enjoys working with people, communicates clearly, stays organized under pressure, and takes pride in delivering an excellent customer experience.

Key Responsibilities

• Professionally answer incoming calls and assist customers with a positive, helpful approach
• Book, coordinate, and confirm HVAC service appointments
• Respond quickly to website inquiries, emails, Yelp requests, social media messages, and other online communications
• Provide customers with information about HVAC services, promotions, maintenance plans, and scheduled appointments
• Help customers with general inquiries and straightforward service-related questions
• Accurately enter and update customer details and service information within the CRM
• Coordinate with technicians and dispatchers to support efficient scheduling and communication
• Follow up with customers regarding upcoming appointments and completed service visits
• Address customer concerns professionally and calmly, escalating issues when necessary
• Work collaboratively with the wider team and contribute to a supportive workplace

What You'll Bring

• A minimum of 1 year of experience in customer service, administration, customer support, or a call center environment
• Strong written and verbal communication skills
• A professional, approachable, and customer-focused manner
• Excellent organizational skills with the ability to juggle multiple tasks and priorities
• The ability to stay composed, helpful, and solutions-focused during busy periods
• Comfort working with computers, CRM systems, and new technology
• Strong attention to detail and reliable follow-through
• A collaborative attitude and the ability to communicate effectively with coworkers
• Bilingual English/Spanish skills are strongly preferred

What We Offer

• Full-time employment
• Bonus and commission opportunities based on performance
• Health care benefits
• Paid training
• Opportunities for career development and advancement
• A positive, energetic, and team-focused working environment

Grow With Cloud Comfort HVAC

Great customer service at Cloud Comfort HVAC goes beyond simply answering calls. It's about helping customers feel informed, supported, and confident from their first interaction with us through the completion of their service. You'll become part of a growing company that supports its employees, rewards great work, and gives motivated team members opportunities to expand their skills and move forward in their careers. If you're organized, comfortable communicating with customers, and enjoy solving problems while keeping things running smoothly, we'd be pleased to hear from you.