HVAC Service Dispatcher & Customer Care Coordinator

sansoneac; West Palm Beach (FL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus

Medical, dental, vision

401(k) with employer match

Paid vacation

Paid holidays

Job summary

Sansone Air Conditioning is seeking a Customer Service Coordinator/Dispatcher in West Palm Beach, FL. You will schedule and dispatch HVAC service and plumbing technicians, answer calls from customers, and ensure accurate ticket information in the system.

Responsibilities include creating dispatch numbers for parts, following up on orders, and scheduling part installation appointments. A positive attitude and teamwork are essential as you contribute to a family‑oriented, growth-focused company.

Qualifications

• Two years of office/customer service experience (dispatch experience preferred).
• Professional appearance and strong interpersonal skills.
• Ability to interact with various customers with a positive attitude.
• Customer-focused service mindset and strong communication.
• Ability to plan and schedule work proactively, not just react.
• Ability to think on your feet to provide information for installations or repairs.
• Team player who works well with others.
• Strong computer skills and ability to learn dispatch software.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians by optimizing routes.
• Answer incoming calls from existing customers and provide exceptional service.
• Enter all ticket information accurately in the computer system.
• Create dispatch numbers for parts ordered and follow up on orders.
• Schedule appointments for part installation and coordinate timelines.

Skills

Customer service

Dispatch coordination

Interpersonal skills

Professional appearance

Teamwork

Problem solving

Planning/scheduling

Computer literacy

Tools

Microsoft Office

Dispatch software

Job description

Sansone Air Conditioning is seeking a Customer Service Coordinator/Dispatcher in West Palm Beach, FL. You will schedule and dispatch HVAC service and plumbing technicians, answer calls from customers, and ensure accurate ticket information in the system.

Responsibilities include creating dispatch numbers for parts, following up on orders, and scheduling part installation appointments. A positive attitude and teamwork are essential as you contribute to a family‑oriented, growth-focused company.