HVAC Service Coordinator: Scheduling & Billing

Thielsch Engineering; Cranston (RI); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Paid time off

Holidays

Employer-mortion 401(k) plan

Employee Stock Ownership Program (ESOP

Health care benefits

Life and AD&D insurance

Tuition reimbursement

Job summary

RISE Group Inc. is seeking a Service Coordinator to manage scheduling, dispatch, and invoicing for our Commercial HVAC/R operations.

The role links customers, technicians, service management, and accounting to ensure efficient work and accurate billing. The ideal candidate is detail-oriented, customer-focused, and experienced in reviewing technical service documentation, with a background in service billing within a commercial mechanical environment.

Qualifications

• 5+ years of experience in service coordination, dispatch, and/or invoicing within commercial HVAC, mechanical contracting, or construction services.
• Working knowledge of commercial service billing practices, including time and material, contract, quoted, and not-to-exceed work.
• Experience with service management software (ServiceTitan preferred).
• Proficiency in Microsoft Office (Outlook, Excel, Teams).
• Strong attention to detail and ability to review technical service documentation accurately.
• Excellent communication skills and ability to work effectively with customers, technicians, and internal teams.

Responsibilities

• Schedule, dispatch, and coordinate commercial HVACR service calls, including reactive service, preventive maintenance, and minor project work.
• Monitor technician schedules and job progress throughout the day, adjusting assignments as needed to meet customer priorities, response-time commitments, and efficiency goals.
• Serve as a primary point of contact for commercial customers regarding service requests, scheduling, job status, and basic billing-related inquiries.
• Communicate clearly and professionally with customers, technicians, service management, and accounting to maintain alignment and expectations.
• Create, update, and maintain accurate service work orders in the service management system (e.g., ServiceTitan or equivalent).
• Ensure labor hours, parts usage, service notes, photos, and required documentation are complete and accurate prior to job closeout.
• Enter, review, and validate technician timesheets, ensuring labor is coded correctly to the appropriate job, phase, and pay type in accordance with company policy and payroll requirements.
• Support field technicians by providing job details, service history, customer contacts, and site-specific requirements.
• Coordinate parts ordering, deliveries, rentals, subcontractor support, and warranty documentation as needed.
• Review completed service tickets for accuracy, completeness, and billability.
• Generate customer invoices in accordance with service agreements, time-and-material pricing, and contractual terms.

Skills

Service coordination

Billing knowledge

ServiceTitan experience

Microsoft Office

Detail-oriented

Communication skills

Tools

ServiceTitan

Microsoft Office Suite

Job description

RISE Group Inc. is seeking a Service Coordinator to manage scheduling, dispatch, and invoicing for our Commercial HVAC/R operations.

The role links customers, technicians, service management, and accounting to ensure efficient work and accurate billing. The ideal candidate is detail-oriented, customer-focused, and experienced in reviewing technical service documentation, with a background in service billing within a commercial mechanical environment.