HVAC Service Dispatch & Operations Coordinator

Daikin Applied; Raleigh (NC); Hybrid; USD 39,000 - 62,000; Full time

Job summary

Daikin Applied in Raleigh, NC, hybrid Service Coordinator position. You will schedule technicians, dispatch for startups/repairs, and handle customer inquiries while ensuring timely communication and accurate billing.

The role includes invoicing, AP/AR support, warranty administration, ERP data entry, OSHA logging, and paperwork close-out for each job. Experience with HVAC techs and service tracking software is preferred.

Qualifications

• High School Diploma or GED required.
• 2–4+ years in mechanical, electrical, or plumbing service.
• HVAC experience preferred.
• Experience with service tracking software (Astea or equivalent).
• Proficient in Microsoft Office.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to the appropriate resource.
• Track time and attendance for technicians.
• Coordinate startups and communicate scheduling with customers for startups and progress updates.
• Invoice and bill customers.
• Assist AP/AR and follow up on payments.
• Coordinate warranty administration, parts orders, and shipments.
• Enter information into ERP system (work orders, customer data, hours).
• Maintain OSHA logs.
• Ensure timely close-out of work orders and proper filing of paperwork.
• Gather local prevailing wage data and submit hours for PW jobs to HR.
• Maintain office equipment (copier, phone, fax).
• Provide initial notification of Workers' Compensation claims to insurer.

Skills

Scheduling

Customer service

Billing

Time management

Education

High School Diploma or GED

Bachelor's degree considered

Tools

Astea

Microsoft Office

Job description

Daikin Applied in Raleigh, NC, hybrid Service Coordinator position. You will schedule technicians, dispatch for startups/repairs, and handle customer inquiries while ensuring timely communication and accurate billing.

The role includes invoicing, AP/AR support, warranty administration, ERP data entry, OSHA logging, and paperwork close-out for each job. Experience with HVAC techs and service tracking software is preferred.