HVAC Service Coordinator

Goodwin Recruiting; St. Louis (MO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Quarterly bonus potential

Paid time off and paid holidays

Job summary

Goodwin Recruiting in St. Louis, MO seeks an HVAC Service Coordinator to keep a busy home-services office running smoothly—answering calls, scheduling service, bids, and follow-ups with calm efficiency.

You’ll handle proposals, invoices, parts tracking, and dispatching technicians, while maintaining customer records and reminders in a fast-paced environment.

Qualifications

• Prior experience in customer service, dispatch, CSR, or home-services support preferred.
• High-volume inbound call handling
• Ability to multitask across scheduling, data entry, and customer communication
• Maintain accurate documentation and scheduling

Responsibilities

• Answer incoming calls
• Schedule service, bids, and installs
• Type proposals and file invoices
• Track parts orders and schedule follow-ups
• Dispatch technicians with accurate job notes
• Update customer profiles and records
• Send reminders, mailings, and service agreement notices
• Handle basic office tasks like ordering supplies and processing payments

Skills

Strong phone presence

Ability to multitask

Attention to detail

Organizational skills

Tools

FieldEdge

ServiceTitan

Aptora

Job description

This role is the heartbeat of a busy home-services office—steady phones, constant moving pieces, and a team that genuinely relies on you to keep everything flowing. If you’re the type who can juggle calls, scheduling, and follow-ups without breaking a sweat, this is your kind of playground.

HVAC Service Coordinator – Benefits and Compensation:

• Competitive hourly pay: $23 to $26/hr
• Monday–Friday schedule, 8:00 AM to 4:30 PM
• 100% employer-paid health insurance premiums
• Quarterly bonus potential
• Paid time off and paid holidays

HVAC Service Coordinator – Requirements & Qualifications:

• Prior experience in customer service, dispatch, CSR, or a home-services support role is preferred
• Strong phone presence with the ability to handle a high volume of inbound calls
• Ability to multitask across scheduling, data entry, and customer communication
• High accuracy with documentation and scheduling
• Ability to build or maintain simple shared spreadsheets for tracking parts orders
• Organized, steady, and reliable under pressure

Day-to-Day Tasks Include:

• Answer incoming calls
• Schedule service, bids, and installs
• Type proposals and file invoices
• Track parts orders and schedule follow-up appointments
• Dispatch technicians with accurate job notes
• Update customer profiles and records
• Send reminders, mailings, and service agreement notices
• Handle basic office tasks like ordering supplies and processing payments

HVAC Service Coordinator – Preferred Background & Skills:

• Experience using FieldEdge, ServiceTitan, Aptora, or similar software
• Familiarity with home-services workflows
• Someone who asks questions, seeks clarity, and jumps in when needed
• Comfort balancing multiple priorities in a fast-moving environment
• Experience supporting technicians or operations teams

Additional Information:

This position does not include relocation assistance. Candidates must live within commuting distance of the worksite in St. Louis, MO (63126).

This is a direct-hire position. Third-party staffing, subcontracting, and Corp-to-Corp (C2C) arrangements will not be considered.

Applicants must be legally authorized to work in the United States. The employer will not provide employment visa sponsorship now or in the future.