HVAC Service Area Manager

Technibus, Inc.; Ocala (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Safety is Priority One

Competitive Pay

Company 401K with Employer Match

Company Paid Time Off

Company Paid Life Insurance

Medical, Dental, Vision options

Disability and Insurance options

Job summary

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, seeks an HVAC Service Area Manager to lead daily service operations, staff development, and customer satisfaction. You will oversee technicians, review work, and ensure safety and efficiency in the Ocala area.

The role requires strong leadership, HVAC expertise, and excellent communication. This position offers growth within a large, established company and regular field work in residential settings.

Qualifications

• Minimum of two (2) years of experience as an HVAC Service Manager or in a similar leadership role.
• Thorough knowledge of residential HVAC systems and service operations.
• Exceptional customer service, communication, and interpersonal skills.
• Strong leadership, organizational, and team management abilities.
• Proficiency in inventory management and operational oversight.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• Knowledge of HVAC industry safety standards, regulations, and best practices.
• Valid driver’s license with a clean driving record.

Responsibilities

• Hire, train, and increase retention levels for HVAC Service Technicians.
• Manage five or more technicians, ensuring efficiency, productivity, and effectiveness in daily operations.
• Review technician performance, service calls, and completed work for accuracy and quality assurance.
• Provide leadership, coaching, and technical guidance to service technicians while elevating customer service standards.
• Assist technicians in diagnosing and resolving complex residential HVAC system issues.
• Address and resolve customer inquiries, complaints, and service-related concerns promptly and professionally.
• Assist in managing inventory to ensure the availability of necessary parts, tools, and equipment.
• Uphold and enforce all company safety standards and regulatory requirements.
• Ensure adherence to departmental policies, procedures, and company expectations.
• Maintain operational efficiency and support continuous improvement initiatives.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Staff management

Diagnostics

Safety compliance

Inventory management

Communication

Problem solving

Education

EPA certification preferred

Tools

None

Job description

HVAC Service Area Manager

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is seeking a successful and driven professional to join our team as an HVAC Service Area Manager. This leadership role is responsible for planning and overseeing the daily operations of the service area to ensure Bayonet’s goals, customer satisfaction standards, and operational objectives are achieved.

Key Responsibilities

• Hire, train, and increase retention levels for HVAC Service Technicians.
• Manage five or more technicians, ensuring efficiency, productivity, and effectiveness in daily operations.
• Review technician performance, service calls, and completed work for accuracy and quality assurance.
• Provide leadership, coaching, and technical guidance to service technicians while elevating customer service standards.
• Assist technicians in diagnosing and resolving complex residential HVAC system issues.
• Address and resolve customer inquiries, complaints, and service-related concerns promptly and professionally.
• Assist in managing inventory to ensure the availability of necessary parts, tools, and equipment.
• Uphold and enforce all company safety standards and regulatory requirements.
• Ensure adherence to departmental policies, procedures, and company expectations.
• Maintain operational efficiency and support continuous improvement initiatives.
• Perform other duties as assigned.

Qualifications

• Minimum of two (2) years of experience as an HVAC Service Manager or in a similar leadership role.
• Thorough knowledge of residential HVAC systems and service operations.
• Exceptional customer service, communication, and interpersonal skills.
• Strong leadership, organizational, and team management abilities.
• Proficiency in inventory management and operational oversight.
• Excellent diagnostic, troubleshooting, and problem‑solving skills.
• Knowledge of HVAC industry safety standards, regulations, and best practices.
• Relevant HVAC certifications, including EPA certification preferred.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and pre‑employment drug screening.

Physical Requirements & Work Environment

• Ability to lift, carry, push, and pull up to 50 pounds regularly.
• Ability to climb ladders and work in attics, crawl spaces, confined areas, and outdoor environments in varying weather conditions.
• Ability to stand, walk, bend, kneel, stoop, and reach for extended periods of time.
• Work is performed in both office and field environments with frequent travel to residential customer locations.
• Exposure to moving mechanical parts, electrical components, and typical HVAC job site conditions.
• Ability to safely operate company vehicles, tools, and equipment.
• Must possess sufficient vision, hearing, and manual dexterity to perform duties safely and effectively.
• May require occasional evenings, weekends, or on‑call availability based on operational needs.

Benefits

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long‑term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS.

NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation: IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

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