HVAC Service Operations Leader

Bayonet Plumbing, Heating & Air Conditioning; Ocala (FL); On-site; USD 85,000 - 112,000; Full time

Benefits offered by this job

Safety Priority One

Competitive Pay

401K

Paid Time Off

Life Insurance

Medical Coverage

Dental & Vision Coverage

Long-term Disability

Insurance Discounts

Job summary

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is seeking an HVAC Service Area Manager to plan and oversee the daily operations of the service area, ensuring customer satisfaction and operational objectives are met.

The role requires leadership of HVAC technicians, strong customer service skills, and adherence to safety standards. Travel to residential locations and field work are expected as part of daily duties.

Qualifications

• Minimum of two (2) years of experience as an HVAC Service Manager or in a similar leadership role.
• Thorough knowledge of residential HVAC systems and service operations.
• Exceptional customer service, communication, and interpersonal skills.
• Strong leadership, organizational, and team management abilities.
• Proficiency in inventory management and operational oversight.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• Knowledge of HVAC safety standards, regulations, and best practices.

Responsibilities

• Hire, train, and increase retention levels for HVAC Service Technicians.
• Manage five or more technicians, ensuring efficiency and productivity.
• Review technician performance, service calls, and completed work for quality assurance.
• Provide leadership, coaching, and technical guidance to service technicians.
• Assist in diagnosing and resolving complex residential HVAC issues.
• Address and resolve customer inquiries, complaints, and service-related concerns promptly.
• Assist in managing inventory to ensure parts and tools are available.
• Uphold safety standards and regulatory requirements.
• Ensure adherence to department policies and company expectations.

Skills

HVAC leadership

Team management

Customer service

Retention & training

Inventory management

Safety & regulatory

Diagnostics & problem solving

EPA certification

Education

EPA Certification preferred

Job description

Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is seeking a successful and driven professional to join our team as an HVAC Service Area Manager. This leadership role is responsible for planning and overseeing the daily operations of the service area to ensure Bayonet’s goals, customer satisfaction standards, and operational objectives are achieved.

Key Responsibilities

• Hire, train, and increase retention levels for HVAC Service Technicians.
• Manage five or more technicians, ensuring efficiency, productivity, and effectiveness in daily operations.
• Review technician performance, service calls, and completed work for accuracy and quality assurance.
• Provide leadership, coaching, and technical guidance to service technicians while elevating customer service standards.
• Assist technicians in diagnosing and resolving complex residential HVAC system issues.
• Address and resolve customer inquiries, complaints, and service-related concerns promptly and professionally.
• Assist in managing inventory to ensure the availability of necessary parts, tools, and equipment.
• Uphold and enforce all company safety standards and regulatory requirements.
• Ensure adherence to departmental policies, procedures, and company expectations.
• Maintain operational efficiency and support continuous improvement initiatives.
• Perform other duties as assigned.
  
  

Qualifications

Specific Qualifications

• Minimum of two (2) years of experience as an HVAC Service Manager or in a similar leadership role.
• Thorough knowledge of residential HVAC systems and service operations.
• Exceptional customer service, communication, and interpersonal skills.
• Strong leadership, organizational, and team management abilities.
• Proficiency in inventory management and operational oversight.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• Knowledge of HVAC industry safety standards, regulations, and best practices.
• Relevant HVAC certifications, including EPA certification preferred.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and pre-employment drug screening.
  
  

Physical Requirements & Work Environment

• Ability to lift, carry, push, and pull up to 50 pounds regularly.
• Ability to climb ladders and work in attics, crawl spaces, confined areas, and outdoor environments in varying weather conditions.
• Ability to stand, walk, bend, kneel, stoop, and reach for extended periods of time.
• Work is performed in both office and field environments with frequent travel to residential customer locations.
• Exposure to moving mechanical parts, electrical components, and typical HVAC job site conditions.
• Ability to safely operate company vehicles, tools, and equipment.
• Must possess sufficient vision, hearing, and manual dexterity to perform duties safely and effectively.
• May require occasional evenings, weekends, or on-call availability based on operational needs.
  
  

Company Overview

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One - and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs
  
  

EEO Statement

PLEASE NO AGENCY CALLS.

NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "Know Your Rights: Workplace Discrimination is Illegal; Conozca sus Derechos: La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

IES Participates in E-Verify/IES participa en el programa E-Verify

E-Verify Information/ Información sobre E-Verify

English/Español

Right to Work/Ley de Derecho al Trabajo

English/Español

None 2-4