HVAC Service Account Manager

HTS Engineering Ltd.; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

HTS Engineering Ltd. in Chicago is seeking a dynamic sales leader to drive opportunities, secure projects, and manage service contracts across our HVAC offerings. You will network with high-profile clients, tailor solutions, and collaborate with SMEs to deliver value.

You will focus on relationship building, KPI achievement, and CRM-driven forecasting in a fast-paced construction market.

Qualifications

• 5+ years in HVAC market experience or commercial construction sales.
• Bachelor’s degree in business, communications, marketing or related field preferred.
• Proven track record with high-profile clients.

Responsibilities

• Strategic client acquisition and onboarding of new customers, targeting key accounts.
• Complex project sales: close large, intricate HVAC projects and solutions.
• Relationship management with new and existing key customers for ongoing engagement.
• Team collaboration to provide value-driven solutions via SMEs.
• Customer service excellence for both external clients and internal teams.
• Meet and exceed KPIs and SLAs with delivering critical deliverables.
• Data management: maintain accurate sales forecasting and CRM records.

Skills

HVAC market experience

Commercial sales

Account management

Networking

Problem solving

Solution selling

Education

Bachelor's degree in business, marketing or related field

Tools

CRM systems

Job description

Your primary focus will be on creating opportunities, leading sales efforts, and securing new projects and service contracts within our extensive range of current and future offerings.

We are seeking a dynamic individual who excels in networking, problem-solving, and delivering high-value solutions to customers. The ideal candidate will have a proven track record in dealing with high-profile clients, understanding their pain points, and developing tailored solutions to meet their needs.

Essential Functions

• Strategic Client Acquisition: Take initiative to identify and onboard new customers, showcasing a proactive approach in targeting and securing key accounts.
• Complex Project Sales: Demonstrate the ability to identify and close large, intricate projects and solutions within the defined market segments.
• Relationship Management: Develop and maintain strong relationships with both new and existing key customers, ensuring continuous engagement and satisfaction.
• Team Collaboration: Foster a collaborative selling environment, leveraging subject matter experts to provide unique and value-driven solutions to customers.
• Customer Service Excellence: Uphold the highest standards of customer service, both externally with clients and internally with colleagues, to ensure a seamless experience.
• Performance Management: Meet and exceed key performance indicators, managing to service level agreements (SLAs) and other critical deliverables.
• Data Management: Maintain accurate sales forecasting and customer information within the company's CRM system and other relevant tools.

Education And Experience

• 5+ years of identified HVAC market experience, commercial construction sales or account management.
• Bachelor’s degree in business, communication, marketing a related field or extensive, proven relevant industry experience is preferred