HVAC Senior Service Technician Lead

Forge; Auburndale (MA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Company stock options

Performance bonuses

Paid time off

Mileage reimbursement

Job summary

Forge in Newton, MA is seeking a senior HVAC technician who takes ownership of complex service work and mentors teammates, with autonomy and growth opportunities.

You will work on heat pumps, ductless mini-splits, and gas systems across Massachusetts, delivering outstanding customer service and ensuring safety, documentation, and quality.

Qualifications

• Significant experience in the residential HVAC field as installer and service technician.
• Experience with heat pumps and all gas systems (boilers & furnaces) required.
• EPA 608 Certification is required.
• Ability to work in attics and small spaces, lift 50+ pounds, and work flexible hours.

Responsibilities

• Deliver outstanding customer service by listening to homeowner concerns and offering multiple solutions.
• Diagnose, install, repair, and maintain HVAC systems including heat pumps, mini-splits, furnaces, boilers, and controls.
• Lead and mentor the team, modeling reliability and professionalism and fostering growth.
• Ensure safety, organization, and documentation; maintain communication with office staff and peers.

Skills

Residential HVAC experience

Field service independence

Mentoring junior technicians

Customer service orientation

Education

EPA 608 Certification

Tools

HVAC diagnostic tools

Job description

This is a hands-on field role for a senior technician who enjoys taking ownership of complex service work, supporting teammates, and helping raise the bar for quality and customer experience across the company.

This is an excellent opportunity for a well-rounded HVAC professional who is confident working across all system types, including heat pumps, mini-splits, and gas systems, and who wants a role with responsibility, autonomy, and room to grow.

We are based in Newton, MA, and serve residential customers across Massachusetts. The anticipated pay range for this role is $40-55 per hour, commensurate with experience and qualifications. We are open to negotiating compensation packages and want to acknowledge the immense room for growth in this type of role.

What You Will Do:

• Deliver Outstanding Customer Service: Listen to homeowner concerns with genuine care and offer multiple solutions to resolve HVAC issues. Thoughtfully and transparently answer customer questions, helping them find the best solutions without pressure.
• Perform High-Quality Service Work: Diagnose, install, repair, and maintain HVAC systems, including heat pumps, ductless mini-splits, furnaces, boilers, AC systems, and associated controls. Inspect HVAC systems for potential issues and perform routine maintenance to prevent future problems.
• Lead and Mentor the Team: Act as a role model for reliability, professionalism, and our standard of service. Foster a positive and collaborative team environment. Mentor and train team members, creating pathways for growth within the company.
• Safety, Organization & Documentation: You will ensure site safety and compliance with codes. You’ll keep an assigned company vehicle organized, clean, and stocked and will maintain project and customer documentation. You will also be expected to be professional and prompt in your communication with office project coordinators, warehouse staff, and other peers/colleagues.

Your Qualifications

• Significant experience in the residential HVAC field, as both an installer and servicing equipment, including ductless and ducted systems.
• Experience with heat pumps and all gas systems (boilers & furnaces) required.
• Experience with oil systems is a plus, but not required.
• A comprehensive understanding of HVAC equipment, controls, installation, repair, and airflow
• Proven ability to work independently in a field service role.
• Experience training junior technicians.
• EPA 608 Certification.
• Able to work in attics and small spaces, lift 50+ pounds, stand, bend, stoop, reach, climb ladders, etc.
• Valid driver's license.
• Available to work full-time with flexibility to work after hours if needed.
• Authorized to work in the U.S.

Why Choose Forge?

• Career Growth: We believe in growth and promoting from within. Your dedication, skills and leadership can lead to fast advancement, and we will support you in that growth.
• Competitive Compensation: Your expertise is valued. We offer competitive pay, company stock options, potential bonuses, and a clear understanding of how to reach your next pay increase.
• Paid Time Off: We work hard at Forge but also believe you need time with your family and/or friends to recharge. We offer paid holidays, vacation, and sick time, as well as PTO increases based on factors like tenure or advancement.
• Employee Benefits: Enjoy a comprehensive benefits plan, including health and dental insurance with generous employer contributions, a generous 401k match, mileage coverage, phone data stipends, and more.