HVAC Scheduling & Service Dispatcher

Airtron, Inc.; Peoria (AZ); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health savings account

Life insurance

401K

Paid time off

Sick time

Vision insurance

Job summary

Airtron, Inc. in Peoria, AZ is hiring a Dispatcher & CSR to handle multi-line phone/email communications, prioritize service calls, and maintain accurate dispatch records. You will perform detailed data entry and professionally reach out to customers to schedule maintenance or repairs.

The role requires a minimum of 2 years in dispatching, strong MS Outlook skills, and excellent customer relations. Fluent English is required; Spanish is a plus.

Qualifications

• Minimum 2 years in scheduling or service dispatching in HVAC preferred.
• Fluency in reading/writing/speaking English; Spanish a plus.
• Ability to pass immediate drug test and adhere to policies.

Responsibilities

• Answer phones and emails, prioritize service calls, and track dispatches.
• Data entry for customer info, addresses, memos, invoices, and attachments.
• Outbound calls to schedule maintenance or additional services.

Skills

Phone system

Customer service

MS Outlook

Data entry

Bilingual English/Spanish

Education

High school diploma

Tools

CRM software

Job description

## HVAC Scheduling & Service DispatcherApplylocations: Peoria, AZposted on: Posted Todayjob requisition id: R-101761**Job Description:****Role and Responsibilities** **DISPATCHER & CSR*** Answering multi-line phones and emails from customers, prioritizing service calls and accurately tracking all dispatched calls.* Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments.* Able to professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.) or additional services turned in by the technicians.* Present a professional image of the company in all methods of communication (verbal, written or in person) &Maintain a POSITIVE ATTITUDE at all times.**Qualifications and Education Requirements*** Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred.* Skilled with Microsoft Office Outlook & multi-line telephone system.* Strong history in customer relations.* Must be able to read, write & speak English fluently; verbal Spanish fluency a plus.* Must be able to follow and enforce company policies.* Must be able to pass an immediate drug test.**Additional Notes*** We offer great benefits including medical, dental, life, PTO and Sick pay.* We have a business casual work environment with a great management team.* This is a full time, hourly position, M-F, with occasional overtime. Salary is competitive and will range DOE.Job Type: Full-timeBenefits:* Dental insurance* Health insurance* Health savings account* Life insurance* 401K* Paid time off* Sick time* Vision insuranceSchedule:* 8 hour shift* Monday to FridayExperience:* Dispatching: 1 year (Preferred)Work Location: In personAirtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.