Dispatcher

Airtron, Inc.; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Airtron, Inc. is seeking a Dispatcher in Indianapolis, IN, to provide operational support by scheduling and dispatching field service employees to customer homes. This role involves communicating with customer service representatives and technicians, managing data entry, and ensuring good customer relations. Requirements include a High School Diploma, 2-4 years in an office setting, and experience with Microsoft applications. Candidates must exhibit strong organizational skills and a customer service mindset.

Qualifications

• 2-4 years of experience working in an office setting, assisting customers over the phone.
• General computer competency required, including 1-year experience with Microsoft applications.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Route service calls and provide scheduling advice to technicians and customers.
• Communicate promptly and effectively with customer service representatives and technicians.
• Manage data entry, emails, and text messages to efficiently route manpower.

Skills

Customer service mindset

Strong organizational skills

Ability to work in a fast-paced environment

Excellent written and verbal communication skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Dispatcher page is loaded## Dispatcherlocations: Indianapolis, INposted on: Posted Yesterdayjob requisition id: R-101374**Job Description:**The Dispatcher will provide operational support by scheduling and dispatching field service employees to customer homes as well as partnering with customer service representatives and management and completing all applicable administrative duties.Essential Duties/Responsibilities\*:· Routes service calls and provides scheduling advice to technicians and customers.· Promptly and effectively communicate with customer services representatives, technicians, and management.· Provide administrative assistance to other departments which have cross over in the Service department.· Answering phones, schedules customers and assists customers with any/all inquiries as needed.· Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.· Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.· Follows all company policies and procedures, including but not limited to safety.· Other duties as assigned.\* Duties may vary by location.Minimum Requirements:· High School Diploma or GED.· 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.· General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.· Must be able to communicate in English effectively, both verbally and in writing.· Ability to work overtime with little notice; weekends hours may occasionally be required.Preferred Qualifications:· Experience in HVAC setting or large service organization.· Completed college course work.Additional Knowledge, Skills and Abilities:· Customer service mindset.· Ability to work independently and as part of a team.· Excellent written and verbal communication skills.· Able to work in a fast-paced environment.· Strong organizational skills, attention to detail and the ability to multi-task.· Willingness to learn and be a part of a team.· Positive attitude and a team player.· Related work experience may be substituted for education.· Ability to build positive relationships with customers, both internal and external.· Willingness and ability to work collaboratively with all levels of the organization.· Safety mindset and acceptance of a safety culture.Working Conditions:· Open office environment.· Fast-paced environment.Physical Requirements:· Must be able to lift/move up to 20 pounds frequently.· Frequently performs tasks requiring bending at the waist, kneeling or crouching.· Must be able to adhere to long periods of standing, walking or sitting.· Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.· With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.· Ability to express or exchange ideas by means of the spoken word to impart oral information to others.· Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.· Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee.