HVAC Scheduling Coordinator

ZipRecruiter; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A family-owned HVAC company in Orlando is seeking an HVAC Scheduling Coordinator to manage service scheduling and technician dispatch. The ideal candidate will bring reliability, adaptability, and attention to detail to this critical role, ensuring efficient operations and excellent customer service.

Benefits

Medical insurance

Dental insurance

401K with 4% employer match

Paid holidays

Paid vacation

Additional benefits through Aflac

Qualifications

• 3 years related experience in customer service, dispatching, or scheduling.
• Geographical knowledge of service area or map reading skills.
• Basic knowledge of the HVAC industry.

Responsibilities

• Schedule and coordinate service calls.
• Maintain daily schedules for service technicians.
• Communicate with customers about service schedules.

Skills

Dependability

Adaptability

Attention to detail

Autonomy

Ability to work under pressure

Tools

Computer skills

Job description

Job DescriptionJob Description

HVAC Scheduling Coordinator

Bob Heinmiller Air Conditioning is a family-owned company that has been servicing the greater Orlando area for over 30 years. We pride ourselves on developing and maintaining a great company culture that cultivates growth and longevity in our employees. Our company is based on fostering integrity, honesty, and reliability in everything we do. We have an immediate opening for an HVAC Scheduling Coordinator to join our team.

The position: As the single point of contact you will perform a variety of duties such as scheduling and coordinating service calls and ensuring technicians have the appropriate tools, parts, and equipment to complete the job in a timely manner, maintain accurate records, provide updates as needed and update all parties of any changes.

Work Hours: Mon - Fri 8am to 5pm, 1 hour lunch, with potential OT during peak seasons.

Office Location: Orlando, FL - this is not a remote position

Pay Scale: $16.00 - $20.00/ hr. Depending on experience

Benefits:

• Medical insurance
• Dental insurance
• 401K with 4% employer match
• Additional benefits offered through Aflac
• paid holidays
• paid vacation

Position Summary: Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

An ideal candidate will possess:

• Dependability. We are looking for someone who is more reliable than spontaneous.
• Adaptability/ flexibility. This job can have a lot of moving parts, we want someone who can shift priorities quickly.
• High attention to detail. This job will involve working with the details rather than the big picture.
• Autonomy/ Independence. You will need to enjoy working with little direction.
• Ability to work in high pressure/stress environment.

Job Requirements:

• Three years related experience in customer service, dispatching, or scheduling
• Ability to multi-task
• Geographical knowledge of service area or map reading skills
• Computer skills
• Basic knowledge of the industry is

**NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***