HVAC-R Service Manager

The Contractor Consultants; Pompton Lakes (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

A well-established HVAC company in Pompton Lakes is seeking a Service Manager to enhance their growing operations. The ideal candidate will have significant HVAC experience, strong leadership capabilities, and a vision for excellence in service delivery. This position offers a pathway to higher management and substantial benefits including an attractive salary and ongoing training opportunities.

Benefits

Medical and dental insurance

Paid vacation, holidays, and sick leave

Profit sharing potential

Ongoing technical training

Company vehicle or car allowance

Uniforms and safety gear provided

Regular company events

Qualifications

• Minimum 10 years in HVAC; at least 2 years in management.
• Expert knowledge of residential HVAC systems.
• Clean driving record and ability to pass background checks.

Responsibilities

• Lead and manage HVAC technicians and installers.
• Direct daily service operations and ensure customer satisfaction.
• Monitor performance and track KPIs for improvement.

Skills

Leadership

HVAC expertise

Team building

Customer service

Tools

Housecall Pro

Job description

Lead the Future of HVAC – Service Manager Wanted!

Position:HVAC-R Service Manager
Company: SM Heating and Air Conditioning Inc
Pay Range:$70,000–$90,000+ per year
Industry: HVAC - Residential
Location: Pompton Lakes, NJ

Job Overview
SM Heating and Air Conditioning Inc is a well-established residential HVAC company with a 27-year legacy—and we're just getting started. Under new ownership, we are poised for significant growth and are searching for a Service Manager who can lead from the front. This is not just a job—it's a career-launching opportunity with a direct path to a General Manager position and potential minority ownership.

We're seeking a strategic and experienced leader ready to elevate our service operations and support our dedicated team of technicians and installers. If you are ready to take ownership of a growing department and make a real impact, we want to talk to you.

Who We Are
Based in Pompton Lakes, NJ, SM Heating and Air Conditioning Inc has been delivering reliable residential HVAC services for over two decades. Our new leadership brings a start-up energy focused on innovation, operational excellence, and people-first culture. Our mission is simple: provide top-tier HVAC service while investing in our team's success and well-being. Learn more about us here.

Key Responsibilities

• Leadership & Team Development
  • Lead, mentor, and manage HVAC technicians and installers.
  • Cultivate a culture of excellence, accountability, and growth.
  • Oversee performance management and training initiatives.
• Operations Management
  • Direct daily service operations, scheduling, and resource allocation.
  • Ensure efficient project execution and customer satisfaction.
  • Standardize operational procedures and quality assurance.
• Assist in budget creation and manage divisional financials.
• Monitor job costing, control expenses, and maximize profitability.
• Business Development & Strategy
  • Strengthen existing client relationships and develop new business.
  • Contribute to marketing and expansion strategies.
  • Promote customer retention through service excellence.
• Compliance & Safety
  • Ensure regulatory compliance and uphold safety standards.
  • Conduct routine audits and enforce safety policies.
• Performance Monitoring
  • Track KPIs and prepare performance reports.
  • Use data to identify and address areas for improvement.

Qualifications

• Minimum 10 years in HVAC with at least 2 years in a managerial role.
• Expert knowledge of residential HVAC systems and services.
• Experience with service software; Housecall Pro preferred.
• Proven leadership capabilities and team-building success.
• Clean driving record and ability to pass background check.
• Willing to relocate within 45 minutes of Pompton Lakes, NJ if not already local.
• Compensation & Incentives
  • $70,000–$90,000+ annual salary
  • Weekly pay cycle
  • Profit Sharing Potential
• Medical and dental insurance
• Work-Life Balance
  • Paid vacation, holidays, and sick leave
• Ongoing safety and technical training
• OSHA, fall protection, and lift training
• Tech package (tablet/smartphone provided)
• Company vehicle/car allowance/mileage reimbursement
• Company-provided uniforms and safety gear
• Regular company events

Schedule

• Full-time, Monday to Friday
• Flexibility for occasional evening or weekend needs

Work Location
Based in Pompton Lakes, NJ

Equal Employment Opportunity
SM Heating and Air Conditioning Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Today and Help Lead the Future of HVAC with SM Heating and Air Conditioning Inc!