HVAC Regional Service Manager

Nextech; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

Nextech, the largest HVAC/R service provider in the U.S., seeks a Regional Service Manager to lead technicians and staff. This role focuses on managing customer relations, team development, and operational efficiency while offering competitive compensation and numerous benefits. Join Nextech to enhance your career with a recognized industry leader.

Benefits

Excellent Health Insurance options

FREE life insurance

401k with matching contributions

Paid Holidays, Personal days, and Vacation days

Qualifications

• 5+ years of field HVAC experience or equivalent.
• Strong computer skills and ability to multitask.
• Proven success in prior roles with a drive for success.

Responsibilities

• Recruit and develop the administrative team.
• Ensure customer satisfaction and manage relationships.
• Control labor and material costs.

Skills

Technical knowledge

Problem resolution

Computer skills

Rapport building

Organizational skills

Attention to detail

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech is America's largest HVAC / R service provider.

As we continue to grow, we're committed to offering an exceptional work experience with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding reviews on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You'll Be Doing

The Regional Service Manager (RSM) will manage technicians and administrative staff. Effective communication is critical to developing our operational team and supporting our customers.

What Makes Nextech Different?

• Excellent Health Insurance options, including a FREE employee-only plan
• Dental, Vision, Accident, Critical Illness, Disability, and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Compensation

Min: USD $75,000.00 / Yr.

Max: USD $95,000.00 / Yr.

Responsibilities

• Recruit and develop the administrative team
• Achieve company goals and metrics
• Ensure customer satisfaction
• Onboard dispatchers
• Conduct annual reviews with Operations Manager approval
• Review company reports and share insights with the team
• Communicate needs to field teams (Dispatchers, ASM's, Operations Manager, VPs)
• Handle callbacks escalation
• Promote company's image and reputation
• Manage customer relationships in the assigned area
• Maintain and communicate weekly activity schedules
• Plan and schedule calls efficiently
• Meet or exceed SLA requirements
• Manage dispatchers and ensure system adherence
• Accountability for division performance
• Control labor and material costs
• Support ASM and technician development
• Exhibit excellent interpersonal and communication skills
• Consistently deliver high customer service levels

Qualifications

• 5+ years of field HVAC experience or equivalent
• HVAC management experience
• Technical knowledge to support technicians and customers
• High urgency in problem resolution
• Strong computer skills
• Ability to build rapport with clients
• Proven success in prior roles
• Drive for success with a positive personality
• Results-oriented focus
• Strong organizational skills for multitasking and meeting deadlines
• Ability to adapt to a fast-paced environment
• Attention to detail

Physical Requirements

• Operate computers and office machinery
• Sit at a computer for up to 8 hours