HVAC/R Field Service Technician (Local Union 537)

ARC Mechanical; Wilmington (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous paid holiday schedule

Paid time off (vacation + sick time)

Access to learning & development programs

Job summary

ARC Mechanical is seeking a dedicated Service Technician to perform HVACR maintenance at client facilities. Your responsibilities include emergency service work and troubleshooting, ensuring client satisfaction, and maintaining detailed service reports.

The ideal candidate possesses a Journeyman designation, excellent customer service skills, and the ability to interpret technical documentation. This full-time role offers a competitive pay rate based on local union rates, plus generous benefits including paid time off.

Qualifications

• Team-oriented and customer-focused.
• Ability to read and interpret technical documents.
• Good oral and written communication skills.

Responsibilities

• Perform HVACR maintenance at client facilities.
• Troubleshoot refrigeration systems and equipment.
• Prepare service recommendation forms daily.

Skills

Customer service skills

Mechanical aptitude

Attention to detail

Education

Journeyman designation

Job description

Description

The Service Technician performs emergency, scheduled and contract HVACR maintenance at client facilities. Assists with HVACR installations and oversees equipment start-up / commissioning at client facilities. Works closely with ARC service, contract and sales staff to develop long‑term client relationships. Prepares recommendations for client facility service / equipment replacement.

Job Type

Full-time

Essential Functions And Responsibilities

• Perform routine maintenance, contractual planned maintenance contract work and emergency service work. Submit detailed reports for work completed and planned maintenance contracts, by piece of equipment serviced. Resolve any open issues or identify uncompleted tasks, as necessary for Service Coordinator follow‑up action.
• Refrigeration system and equipment troubleshooting, including controls systems, for customer facilities issues. Complete service tasks assigned by ARC. Obtain client and ARC approval for work beyond pre‑approved scope for non‑emergency service assignments.
• Prepare and submit to ARC Service Coordinator service recommendation forms daily.
• Submit all time / service ticket reports daily, including accurate reporting of all materials used by source (van inventory, ARC stock or new purchase for work order assignment). Assure all receipts for reimbursable expenses accompany the job service tickets.
• Assure proper and timely maintenance of ARC van assigned for technician use.
• Be dignified, courteous, clean and in ARC uniform / apparel when working in / at client facilities or when otherwise interacting with the clients.
• Ensure Accounting Department has proper information to prepare client billings in an accurate and timely manner. Close work orders out as soon as completed; keep appropriate notes on system pertaining to the job; review all un‑billed charges weekly and work to resolve open issues; work with clients and accounting department to resolve billing issues.
• Maintain current licenses required to perform the specified service in each New England state.
• Obtain and maintain UA Star and Green Star designation.
• Perform other duties as required.

Requirements

Our Service Technicians are team‑oriented, customer‑focused, and technically competent with a high sense of urgency.

• Journeyman designation is required.
• Excellent Customer service skills.
• Ability to read and interpret documents such as safety rules, instruction manuals, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Good oral and written communication skills.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals. Ability to compute ratio, percent and draw and interpret bar graphs.
• Must possess mechanical aptitude.
• Attention to detail.
• Ability to carry out instructions furnished in written, oral, or diagram format.
• Must be able to successfully troubleshoot client equipment/plant operating issues to assure proper resolution.

Benefits

• Excellent CBA Programs
• Pay rate based on the local union base rate + experience
• Generous paid holiday schedule
• Paid time off (vacation + sick time)
• Weekly paycheck
• Quality vehicles, tools, & uniforms
• Access to Kelvin Knowledge Center, Kelvin University, and other learning & development programs
• Voice of the Field program
• Employee Referral Bonus program

EOE – Disability/Veterans

Salary Description

Consistent with current Local Union pay rates