HVAC/R Dispatcher - Light Commercial

CoolSys; San Antonio (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx cover

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Life insurance and disability

Employee discounts

Job summary

CoolSys in San Antonio, TX is seeking a Service Coordinator to manage incoming calls, prioritize backlog, and dispatch technicians to multi-site maintenance and service requests. The role requires clear communication and strong organization to keep jobs on track.

You will collaborate with Service Managers to address open calls, generate routine reports, and monitor SLAs while supporting a positive customer experience across our growing Texas footprint.

Qualifications

• Strong computer skills (Excel/Outlook)
• Ability to handle multiple tasks concurrently
• Stay calm under pressure
• Excellent verbal and written communication skills
• Strong sense of urgency
• “Can do” attitude and commitment to get the job done
• Reliable and dependable
• Friendly and helpful demeanor

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.
• SCHEDULE WED- SUN 7AM - 5PM open to different work days if needed.

Skills

Multitasking

Calm under pressure

Verbal communication

Written communication

Sense of urgency

Can-do attitude

Reliability

Customer-friendly

Tools

Excel

Outlook

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management.With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $20.00- $25.00
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K)with Company match.
• Enroll in Medical Coverage Starting at $0 Per Paycheck
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians
• SCHEDULE WED- SUN 7AM - 5PM open to different work days if needed.

Qualifications

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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CoolSysis an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristicsare encouraged to apply.

Pre-employment background screening (criminal andMVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.