HVAC/R Branch Services Manager - Customer-Focused Ops

Johnstone Supply The Founders Group; Anchorage (AK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation / Holidays / Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Company paid Life Insurance

Company paid Long-Term Disability

Flexible Spending Account

Health Savings Account with generous公司

401(k) Plan with generous company 匹

Job summary

Johnstone Supply - The Founders Group is seeking a Branch Services Manager to lead daily operations and drive sales in the local market. The role emphasizes delivering outstanding customer experiences, managing counter sales, warehouse, and delivery staff, and aligning operations with company goals.

You will establish performance standards, train staff, and ensure safety and compliance while maintaining showroom and facility appearance to support profitable growth.

Qualifications

• High school diploma or GED; 4 to 6 years of Branch manager or at least 4 years as an assistant manager in the wholesale industry
• Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales
• Ability to use PC-based spreadsheets and word processing programs (MS Word/Excel)
• General knowledge of inventory management principles, procurement, forecasting, and handling dead inventory
• Knowledge of sales and marketing processes and techniques to drive sales
• Knowledge of governmental regulations such as OSHA, Workers' Compensation, and Hazardous Materials Handling

Responsibilities

• Manages branch operations to meet goals for sales, profitability, and customer perception in the local market.
• Manages Counter Sales staff servicing customers in person and over the phone.
• Manages Warehouse staff responsible for receiving, put-away, order fulfillment and shipping.
• Manages Delivery Drivers ensuring timely, accurate, and damage-free deliveries.
• Establishes performance expectations and monitors staff through reports and coaching.
• Drives customer experience by setting standards and resolving issues promptly.
• Maintains showroom, warehouse, and exterior appearance to support sales goals.
• Develops relationships with customers and partners with Outside Sales to identify needs and opportunities.
• Maintains safety rules and compliance with OSHA, Worker’s Compensation, Fire, and MSDS policies.
• Oversees inventory control, pricing, and cycle counts to meet profitability and turn goals.
• Monitors costs and staffing levels; adjusts schedules to meet business needs.
• Ensures proper security and maintenance of branch property and equipment.

Skills

Customer-Focused

Accountable

Solutions-Minded

Always Learning

Collaborative

Be a Great Teammate

Lead People

Manage Processes

Problem Solving

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

Johnstone Supply - The Founders Group is seeking a Branch Services Manager to lead daily operations and drive sales in the local market. The role emphasizes delivering outstanding customer experiences, managing counter sales, warehouse, and delivery staff, and aligning operations with company goals.

You will establish performance standards, train staff, and ensure safety and compliance while maintaining showroom and facility appearance to support profitable growth.