HVAC Branch Operations Leader—Customer Experience & Growth

G-A-P Supply; Anchorage (AK); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Vacation / Holidays / Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Company paid Life Insurance

Long-Term Disability Insurance

Flexible Spending Account

Health Savings Account

401(k) Plan with company match

Job summary

Johnstone Supply - The Founders Group is seeking a Branch Services Manager to lead branch operations, customer experience, and staff development in Anchorage. You will drive sales profitability, manage inventory, and ensure safety and regulatory compliance across the facility.

The role emphasizes staff leadership, cross-functional coordination with Outside Sales, and maintaining high showroom standards to support growth in a competitive HVAC/R market.

Qualifications

• High school diploma or GED; 4–6 years of Branch manager or asst. manager experience in wholesale distribution.
• Knowledge of wholesale distribution branch operations: order fulfillment, inventory control, customer service, merchandising, shipping and receiving, and sales.
• Ability to use PC-based spreadsheets and word processing programs (MS Word/Excel).
• General knowledge of inventory management principles incl. forecasting and dead inventory handling.
• Knowledge of sales and marketing processes to drive sales.
• Knowledge of governmental regulations (OSHA, Worker’s Comp., Hazardous Materials Handling).
• Knowledge of human resource management principles: recruiting, training, coaching and evaluating employees.
• Professional appearance and demeanor, positive attitude, strong communication and customer relations skills.

Responsibilities

• Manages the Customer Experience by ensuring prompt, professional service in person or by phone and coordinating with key accounts.
• Collaborates with Outside Sales to determine customer needs and implement promotions; conducts outside sales calls as needed.
• Develops relationships with customers and maintains knowledge of principals and contact points.
• Maintains showroom, warehouse, and exterior cleanliness to support sales goals.
• Resolves customer complaints promptly and professionally balancing customer requests with business needs.
• Oversees branch staff performance and conducts annual and informal reviews with coaching.

Skills

Branch management

Wholesale distribution knowledge

Customer service

Communication skills

Human resources management

Sales/marketing knowledge

Safety/regulatory compliance

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

Johnstone Supply - The Founders Group is seeking a Branch Services Manager to lead branch operations, customer experience, and staff development in Anchorage. You will drive sales profitability, manage inventory, and ensure safety and regulatory compliance across the facility.

The role emphasizes staff leadership, cross-functional coordination with Outside Sales, and maintaining high showroom standards to support growth in a competitive HVAC/R market.