HVAC & Plumbing Service Dispatcher (Urgent Dispatch)

System One, Inc.; Houston (TX); Presencial; USD 52 000 - 66 000; Tempo integral

Resumo da oferta

System One, Inc. is seeking a Service Dispatcher to support our commercial HVAC and plumbing service operations in Houston, TX. The role focuses on receiving service requests, gathering site information, prioritizing dispatch, and communicating with customers and field teams.

It requires strong organization, attention to detail, and a customer-first mindset. Direct Hire, onsite role with annual compensation ranging from $52,000 to $66,000.

Qualificações

• Experience in dispatch or service coordination in a fast-paced service environment.
• Experience in HVAC industry is highly preferred, especially commercial HVAC service.
• Proficient understanding of HVAC service terminology, urgency, equipment issues, and dispatcher duties.
• Ability to recognize and communicate emergency or urgent service situations.

Responsabilidades

• Receive and document incoming HVAC/plumbing service requests.
• Create complete and accurate work orders.
• Dispatch technicians based on priority, location, and skills.
• Communicate clearly with customers, technicians, vendors, and internal teams.
• Identify emergency or urgent service conditions and escalate as needed.
• Confirm site contacts, access instructions, safety concerns, and parts status.
• Coordinate with Houston-area supply houses and vendors for parts.
• Maintain notes and provide billing-ready documentation.
• Provide technicians with clear, complete dispatch handovers.

Conhecimentos

Dispatch experience

Customer service

Communication skills

Organizational skills

Decision making

Team player

Ferramentas

Deltek ComputerEase

Microsoft Office

Dispatch software

Descrição da oferta de emprego

System One, Inc. is seeking a Service Dispatcher to support our commercial HVAC and plumbing service operations in Houston, TX. The role focuses on receiving service requests, gathering site information, prioritizing dispatch, and communicating with customers and field teams.

It requires strong organization, attention to detail, and a customer-first mindset. Direct Hire, onsite role with annual compensation ranging from $52,000 to $66,000.