HVAC & Plumbing Inside Sales Pro — Customer Solutions

BORNQUIST INC; Northbrook (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical (HMO, HSA & PPO options)

Dental

Vision

Generous Profit Sharing and 401k

Job summary

B Bornquist Inc. in Northbrook, IL is seeking an Inside Sales Representative to handle inquiries, process orders, and support engineering with submittals.

You will work across phone, fax, and email to provide pricing, availability, and technical information for our HVAC and plumbing market products. You will enter and release orders, create quotes, and collaborate with Purchasing and engineering to resolve issues.

Qualifications

• High school diploma or GED or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• AA or two-year college degree, or 6 months to 1 year related experience and/or training, or equivalent combination of education and experience is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
• Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.

Responsibilities

• Confer with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services.
• Take, enter, change, expedite and cancel customer orders as required.
• Work with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software.
• Create and processes quotes using manufacturer’s and supplier’s software/ecommerce sites as necessary.
• Work with customers and Purchasing Agent to process non-warranty return material requests.
• Process A/R debit and credit memo requests to resolve billing issues.
• Work with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
• Record in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken.
• Build and maintain relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
• Monitors open order reports available in ERP to ensure timely closure of customer orders
• Perform other related duties as assigned by management.

Skills

Excellent customer service

Mechanical aptitude

Oral communication

Problem solving

Professionalism

Diversity awareness

Ethics

Team motivation

Critical thinking

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Prophet 21 by Epicor

Job description

B Bornquist Inc. in Northbrook, IL is seeking an Inside Sales Representative to handle inquiries, process orders, and support engineering with submittals.

You will work across phone, fax, and email to provide pricing, availability, and technical information for our HVAC and plumbing market products. You will enter and release orders, create quotes, and collaborate with Purchasing and engineering to resolve issues.