Inside Sales & Technical Support - HVAC/Plumbing Growth

Bornquist Inc.; East Moline (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Ongoing training

Collaborative team environment

Job summary

Bornquist Inc. in East Moline, IL is seeking an Inside Sales Representative to be a key contact for customers, providing product information, pricing, and technical support. Responsibilities include managing orders, coordinating project approvals, and ensuring customer satisfaction. Ideal candidates will have at least a high school diploma and customer service experience, alongside a strong mechanical understanding of HVAC and plumbing systems. This position offers competitive compensation and a collaborative work environment.

Qualifications

• Customer service experience required.
• Strong mechanical understanding of HVAC/plumbing systems preferred.

Responsibilities

• Respond to customer inquiries regarding pricing and availability.
• Enter and manage customer orders.
• Coordinate with engineers on project approvals.
• Prepare quotations using e-commerce platforms.
• Assist with return material requests.

Skills

Customer service skills

Strong mechanical aptitude

Verbal communication

Problem-solving skills

Education

High school diploma or GED

Associate degree in a technical field

Tools

Microsoft Office Suite

Prophet 21 by Epicor

Job description

Bornquist Inc. in East Moline, IL is seeking an Inside Sales Representative to be a key contact for customers, providing product information, pricing, and technical support. Responsibilities include managing orders, coordinating project approvals, and ensuring customer satisfaction. Ideal candidates will have at least a high school diploma and customer service experience, alongside a strong mechanical understanding of HVAC and plumbing systems. This position offers competitive compensation and a collaborative work environment.