HVAC Parts Expert | Customer Solutions & Quotes

86 Repairs; Litchfield Park (AZ); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Casual dress code

Monthly IT stipend

Volunteering opportunities

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quote generation, parts identification, shipping, tracking and returns. You will be part of a team delivering top-notch customer service, upholding high-quality standards and exceeding customer expectations daily.

You’ll handle a high volume of inbound calls and emails, coordinate with manufacturers and internal teams, and help customers find the right parts quickly with accurate information and

Qualifications

• 1+ year of face-to-face or phone-based customer service experience.
• Excellent communication, organization, and multi-tasking skills.
• Proficient with MS Office and a reliable home internet.
• Fluent in English; bilingual is a plus.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
• Handle 50-70 inbound calls per day with email traffic, delivering exceptional service.
• Collaborate with customers, manufacturers, and internal teams to meet needs.

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to assist with pricing, quote generation, parts identification, shipping, tracking and returns. You will be part of a team delivering top-notch customer service, upholding high-quality standards and exceeding customer expectations daily.

You’ll handle a high volume of inbound calls and emails, coordinate with manufacturers and internal teams, and help customers find the right parts quickly with accurate information and