HVAC Operation Manager

One Hour Heating & Air Conditioning; Cedar Park (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K matching

Health insurance

Paid time off

Bonus based on performance

Competitive salary

Employee discounts

Job summary

One Hour Heating & Air Conditioning is seeking an Operations Manager in the United States to oversee plumbing and HVAC service delivery, manage staff, and drive profitability while ensuring safety and compliance. You will set service expectations, monitor margins, and guide managers, supervisors, and field staff to deliver exceptional customer experiences.

The role requires deep HVAC knowledge, leadership skills, and proven revenue growth.

Qualifications

• Minimum of 10 years of verifiable managerial, technical, and sales experience in HVAC or related field.
• Strong knowledge of residential and light commercial HVAC systems.
• Proven track record of meeting/exceeding revenue goals.
• Excellent negotiation, communication, and presentation skills.
• Knowledge of local codes and permitting requirements.

Responsibilities

• Develops and implements best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
• Oversees branch spend to include labor, vendor agreements, inventory, and fleet.
• Responsible for facilities management, inspections, maintenance, and repair to ensure protection of company assets.
• Oversees safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly, and corrective actions are implemented when necessary.
• Ensures all personnel adhere to OSHA safety standards and team members are always safety conscious.
• Establishes, maintains, and monitors internal controls, policies, and procedures for operational areas.
• Monitors daily maintenance of expenses and service levels; review and approve invoices and other expenses.
• Maintains operational statistics to include call track, daily sales, technician tracking, vehicle maintenance, etc.
• Negotiates programs, pricing, and terms through meetings with vendors who provide key material and services.
• Maintains compliance of licensing, permitting, and code requirements.
• Manages and develops service staff to include recruiting, hiring, termination, discipline, scheduling, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments maximize production.
• Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
• Maintains training of field personnel on systems, tools, and procedures utilizing in-house training, ride-alongs, Success Academy®, webinars, and online training programs.
• Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
• Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.
• Performs management support functions to include job bidding, job design and layout, project management, overseeing materials acquisition and inventory control, and assisting with collections of unpaid accounts receivables.
• Assists the dispatching operation in ensuring appropriate technician selection for the type of service.
• Ensures accurate documentation of dispatch, arrival, and completion times.
• Participates in all company sponsored training classes.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Skills

HVAC management experience

Negotiation skills

Leadership & team development

Budgeting & cost control

Education

High school diploma or GED

EPA certification

NATE certification

Valid driver’s license

Job description

Benefits

• 401(k) matching
• Health insurance
• Paid time off
• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY:

The Operations Manager should be responsible for ensuring that customer needs are met while implementing the policies and procedures of One Hour Heating & Air Conditioning®. The OM will manage, guide and set profit margin and service expectations for all managers, supervisors and field staff while ensuring the safe and efficient delivery of HVAC services and products. This is our suggested Operations Manager job description.

Job Duties

• Develops and implements best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
• Oversees branch spend to include labor, vendor agreements, inventory, and fleet.
• Responsible for facilities management, inspections, maintenance, and repair to ensure protection of company assets.
• Oversees safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly, and corrective actions are implemented when necessary.
• Ensures all personnel adhere to OSHA safety standards and team members are always safety conscious.
• Establishes, maintains, and monitors internal controls, policies, and procedures for operational areas.
• Monitors daily maintenance of expenses and service levels; review and approve invoices and other expenses.
• Maintains operational statistics to include call track, daily sales, technician tracking, vehicle maintenance, etc.
• Negotiates programs, pricing, and terms through meetings with vendors who provide key material and services.
• Maintains compliance of licensing, permitting, and code requirements.
• Manages and develops service staff to include recruiting, hiring, termination, discipline, scheduling, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments maximize production.
• Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
• Maintains training of field personnel on systems, tools, and procedures utilizing in-house training, ride-alongs, Success Academy®, webinars, and online training programs.
• Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
• Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.
• Performs management support functions to include job bidding, job design and layout, project management, overseeing materials acquisition and inventory control, and assisting with collections of unpaid accounts receivables.
• Assists the dispatching operation in ensuring appropriate technician selection for the type of service.
• Ensures accurate documentation of dispatch, arrival, and completion times.
• Participates in all company sponsored training classes.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Required Knowledge, Skills And Abilities

• Must have a minimum of 10 years of verifiable managerial, technical, and sales experience in HVAC or related field.
• Knowledge of the fundamental of operational functionality of residential and light commercial heating, air conditioning, and ventilation equipment.
• Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC.
• Must have comprehensive knowledge of current HVAC products.
• Consistent track record of meeting/exceeding annual revenue goals.
• Ability to understand effects of economic, financial, and market conditions on the business.
• Excellent negotiation, communication, and presentation skills.
• Knowledge of local codes and permitting requirements.

Educational/certification

• Computer proficiency to include Microsoft Word and Excel.
• Large group office management experience.
• Valid driver’s license and a clean driving record.
• GED or High School Diploma.
• EPA certification.
• NATE certification

Benefits/Perks

• Excellent health, vision, & dental insurance with incredibly low employee cost
• Short-term & long term disability insurance (paid by the company)
• Accidental death and dismemberment Insurance
• Optional additional life insurance
• 401K Savings plan: matched by company
• Paid Time Off
• Paid Holidays
• Paid Referrals
• Friends & Family Discount
• Additional training for a clearly outlined Career Path

Compensation: $60,000.00 - $90,000.00 per year

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry.

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.