HVAC Office Coordinator

Tech9; Clayton (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

The Retail Coordinator at CCA reports to the CCA Retail Department Manager and collaborates with other CCA staff to lead the company toward its long-term vision as a premier HVAC services provider. Responsibilities include dispatching field technicians and support personnel, serving as a brand ambassador, and handling permit-related tasks.

Hours are Monday–Friday, 8:00am–5:00pm, with a 4–6 week training schedule.

Qualifications

• Minimum of a High School diploma.
• 2-5 years of professional office experience or related HVAC environment.
• Excellent communication skills.
• Proficiency with office equipment (printers, fax).
• Proficient in MS Office, especially Excel and PowerPoint.
• Organized with ability to prioritize and multi-task.

Responsibilities

• Process permit applications for installation jobs in a timely manner.
• Process permit payments with designated inspection departments.
• Coordinate permit pickups with shop managers at remote locations.
• Provide excellent customer service with inspection department personnel.
• Complete daily data entry for OJT Tracker columns (location, installation date, permit fees).
• Maintain organized workspace and support daily team communications.

Skills

Excellent Communication Skills

MS Excel

MS PowerPoint

MS Office

Organized and multitask

Education

High School Diploma

Tools

Printers

Fax machines

Job description

Summary/Objective:

The Retail Coordinator reports to the CCA Retail Department Manager and works collaboratively with other CCA employees in leading the Company toward its long-term vision of being the premier heating and air conditioning services provider. An employee in this class performs the full range of duties associated dispatching field technicians and support personnel to various sites and jobs. The coordinator is expected to act as ambassador for the CCA brand.

Hours:

Monday-Friday 8:00am-5:00pm

Training Schedule:

4-6 Weeks-Monday-Friday 8:00am- 5:00pm

Essential Job Functions:

Permitting:

• Process permit application for installation jobs in a timely manner
• Process permit payment with designated inspection departments
• Complete permit verification questions with consultants and/or customers for any permitting delays/denials from the inspection departments
• Schedule and coordinate permit pickup with designated shop managers at remote locations as needed
• Provide great customer service with all inspection department personnel
• Forward all credit card transaction receipts to Accounts Payable
• Provide positive team morale within the department and company
• Keep workspace neat and tidy

Administrative:

• Complete daily data entry for on-the-JobTracker Columns-CCA Location, Installation Date and Permit Fees
• Organization of Permit Approvals
• Customer Service through Daily Team Task Communications (Phone/Email/Chat)
• Daily Job Conversions
• Schedule Department Consultations, Callbacks, and/or Follow-ups
• Complete monthly permit analytics report

Requirements

• Minimum of a High School diploma
• At least 2-5 years of overall professional office experience or similar role in a HVAC related environment
• Excellent Communication Skills
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Organized with the ability to prioritize and multi-task