HVAC Office Coordinator

Tech9; Iowa (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Carolina Comfort Air, Inc. in Clayton, NC is seeking a Retail Coordinator to support the Retail Department with permitting and administrative duties. The role dispatches field technicians and support personnel as needed and represents our brand with professionalism.

Training is provided and the position reports to the Retail Department Manager. Hours are Monday-Friday, 8:00am-5:00pm, with a 4-6 week training schedule.

Qualifications

• Minimum of a High School diploma.
• 2-5 years of professional office experience, HVAC related preferred.
• Excellent communication and organizational skills.

Responsibilities

• Process permit applications for installation jobs in a timely manner.
• Process permit payments with designated inspection departments.
• Complete permit verification questions with consultants/customers for delays/denials.
• Schedule permit pickup with shop managers at remote locations.
• Provide excellent customer service with inspection department personnel.
• Forward all credit card receipts to Accounts Payable.
• Keep workspace neat and tidy.
• Daily data entry for On-the-JobTracker columns.
• Coordinate daily team communications and callbacks/follow-ups.

Skills

Communication skills

Multi-tasking

Organization

Customer service

Education

High School diploma

Tools

MS Office

Printers & Fax machines

Job description

Carolina Comfort Air, Inc. is a fast-growing HVAC company located in Clayton, NC. We are excited to be looking for a Retail Coordinator to help our Retail Department with permitting and other administrative duties.Summary/Objective: The Retail Coordinator reports to the CCA Retail Department Manager and works collaboratively with other CCA employees in leading the Company toward its long-term vision of being the premier heating and air conditioning services provider. An employee in this class performs the full range of duties associated dispatching field technicians and support personnel to various sites and jobs. The coordinator is expected to act as ambassador for the CCA brand.Hours: Monday-Friday 8:00am-5:00pmTraining Schedule: 4-6 Weeks-Monday-Friday 8:00am- 5:00pmEssential Job Functions:Permitting:Process permit application for installation jobs in a timely mannerProcess permit payment with designated inspection departmentsComplete permit verification questions with consultants and/or customers for any permitting delays/denials from the inspection departmentsSchedule and coordinate permit pickup with designated shop managers at remote locations as neededProvide great customer service with all inspection department personnelForward all credit card transaction receipts to Accounts PayableProvide positive team morale within the department and companyKeep workspace neat and tidyAdministrative:Complete daily data entry for on-the-JobTracker Columns-CCA Location, Installation Date and Permit FeesOrganization of Permit ApprovalsCustomer Service through Daily Team Task Communications (Phone/Email/Chat)Daily Job ConversionsSchedule Department Consultations, Callbacks, and/or Follow-upsComplete monthly permit analytics reportRequirements:Minimum of a High School diplomaAt least 2-5 years of overall professional office experience or similar role in a HVAC related environmentExcellent Communication SkillsWorking knowledge of office equipment, like printers and fax machinesProficiency in MS Office (MS Excel and MS PowerPoint, in particular)Organized with the ability to prioritize and multi-taskE04JI800ag0d409b0m6