HVAC Lead Service Technician

RCL Mechanical, Inc.; Taunton (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) with 4% company match

Medical, Dental, and Vision Insurance

3 Weeks Paid Time Off

Employee Discount

Referral Program

Tuition Reimbursement

Career Development and Advancement Op

Career Development and Advancement Op

Job summary

RCL Mechanical, Inc. in Taunton, MA, seeks an experienced Residential Plumbing & HVAC Working Field Lead Technician to supervise field technicians and perform hands-on service, diagnostics, and installations.

You will collaborate with the Service Manager to improve field efficiency, workmanship, safety, and customer satisfaction, while coaching others and leading by example.

Qualifications

• 5+ years of hands-on residential Plumbing and/or HVAC service experience.
• Strong knowledge of oil-fired heating systems.
• Licensed in Massachusetts plumbing and/or HVAC (preferred).
• Experience supervising technicians and coaching field staff.
• Ability to diagnose complex service issues and guide customers.

Responsibilities

• Lead residential plumbing/HVAC field team and supervise technicians.
• Perform service, diagnostic, repair, and installation work as needed.
• Coach, mentor, and develop field staff to improve performance.
• Ensure safety, quality, and customer satisfaction on all jobs.
• Coordinate with Service Manager and Dispatch to optimize field operations.

Skills

Residential plumbing

HVAC service

Team leadership

Field troubleshooting

Customer service

Education

Massachusetts Plumbing and/or HVAC license

Job description

• Furnaces

RCL Mechanical is a locally owned and operated business known for high-quality plumbing, AC, heating, throughout Massachusetts & Rhode Island.

RCL Mechanical is committed to our employees and their growth—not only within the company, but within their community. The secret to our success is in the hands of our employees, and every employee has a voice here at RCL Mechanical!

RCL Mechanical is looking for an experienced Residential Plumbing & HVAC Working Field Lead Technician who can represent our core values while providing strong technical leadership and support to our residential field team.

This individual will not only supervise and support our technicians—they will also work in the field performing residential service, diagnostic, repair, and installation work as part of their regular responsibilities.

We are looking for someone who can lead from the field. One day you may be running your own service calls, and the next you may be assisting a technician with a difficult diagnosis, inspecting an installation, coaching a team member, or helping resolve a customer concern.

You will work closely with our Service Manager to improve field efficiency, technical performance, quality, accountability, and customer satisfaction. The ideal candidate is a highly experienced residential technician who can confidently perform the work themselves while also teaching and developing others.

Field & Technical Responsibilitie s

• Run residential service calls and perform billable field work as part of the regular workweek
• Diagnose, service, repair, and install residential Plumbing, HVAC, and heating equipment within the individual's qualifications and licensing
• Troubleshoot complex mechanical and system-performance issues
• Work hands-on with:
  • Oil-fired heating systems
  • Gas-fired heating systems
  • Boilers and hydronic heating systems
  • Furnaces
  • Heat pumps
  • Mini-split systems
  • Central air conditioning systems
  • Domestic hot water systems
  • Residential plumbing systems
• Properly diagnose customer concerns and present appropriate repair and replacement options
• Identify legitimate service, repair, and replacement opportunities
• Complete work orders and required documentation accurately and on time
• Maintain RCL Mechanical's standards for workmanship, cleanliness, safety, and customer service
• Participate in the field workload and help the department meet productivity and revenue goals

Field Leadership & Supervision

• Guide, coach, and mentor residential Plumbing and HVAC technicians and installers
• Serve as a technical resource when technicians encounter difficult or complex service issues
• Respond to jobsites when additional technical expertise or leadership is required
• Conduct regular jobsite visits and quality-control inspections
• Review completed installations and repairs for workmanship, proper operation, and code compliance
• Help reduce callbacks and repeat service visits through technical coaching and quality assurance
• Conduct daily technician checkouts and ensure accurate completion of work orders
• Monitor field productivity, performance, and efficiency
• Identify technician training needs and assist with ongoing technical development
• Hold technicians accountable to RCL Mechanical's performance and workmanship standards
• Enforce workplace safety policies and OSHA requirements
• Ensure technicians maintain clean, safe, and professional jobsites
• Assist with difficult customer situations when field leadership or technical expertise is needed
• Maintain open communication between technicians, Dispatch, Customer Service, and management
• Work closely with the Service Manager to address performance, technical, operational, and customer issues
• Lead by example and reinforce RCL Mechanical's standards, expectations, and core values

Minimum Job Requirements

• 5+ years of hands-on residential Plumbing and/or HVAC service experience
• Strong knowledge and hands-on experience servicing and troubleshooting oil-fired heating systems required
• Must be willing and able to regularly perform service calls and field work in addition to supervisory responsibilities
• Strong working knowledge of residential heating and cooling systems, including:
  • Oil and gas boilers
  • Hydronic heating systems
  • Furnaces
  • Heat pumps
  • Mini-split systems
  • Central air conditioning
  • Domestic hot water systems
• Strong diagnostic and troubleshooting abilities
• Massachusetts Plumbing and/or HVAC-related licensing and certifications strongly preferred
• Previous leadership, supervisory, lead technician, or field training experience preferred
• Ability to effectively teach technical concepts and troubleshoot alongside other technicians
• Excellent customer service and sales skills
• Strong leadership, communication, and conflict-management skills
• Ability to coach employees while holding them accountable to company standards
• Detail-oriented, organized, and able to manage competing priorities
• Comfortable using field-service technology and software
• Strong desire for continued personal and professional improvement
• Professional appearance and communication
• Valid driver's license with an acceptable driving record
• Ability to work a flexible schedule and provide field support outside normal business hours when necessary

Benefits

• 401(k) with 4% company match
• Medical, Dental, and Vision Insurance
• 3 Weeks Paid Time Off
• Employee Discount
• Referral Program
• Tuition Reimbursement
• Career Development and Advancement Opportunities