HVAC Installation Success Coordinator - 5-Star Orchestrator

Air On Demand; Miami (FL); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly pay (base)

Vacation & Holiday Pay

401k & Health Insurance

Supportive team environment

Values-driven company culture

Opportunity to shape systems

Job summary

Air On Demand, a Cutler Bay HVAC company, seeks a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish.

You’ll be the heartbeat between customers and the install team, turning installations into 5-star experiences by coordinating schedules, permits, materials, paperwork, warranties, and follow-up to ensure satisfaction.

Qualifications

• HVAC industry experience is preferred.
• Experience using ServiceTitan is highly preferred.
• Permits processing experience is highly preferred.
• Strong organizational and communication skills are essential.
• Ability to juggle multiple projects with attention to detail.
• Maintain a positive, solutions-focused approach under pressure.

Responsibilities

• Schedule installation dates with customers and coordinate crews and timelines.
• Obtain and track permits and coordinate inspections.
• Complete before/after job documentation and invoicing.
• Manage equipment and material ordering and inventory tracking.
• Provide proactive customer communication before, during, and after installation; drive customer satisfaction.

Skills

HVAC experience

ServiceTitan experience

Permit Processing experience

Organizational skills

Communication skills

Multitasking

Detail-oriented

Calm under pressure

Customer-focused mindset

Tools

ServiceTitan

Job description

Air On Demand, a Cutler Bay HVAC company, seeks a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish.

You’ll be the heartbeat between customers and the install team, turning installations into 5-star experiences by coordinating schedules, permits, materials, paperwork, warranties, and follow-up to ensure satisfaction.