HVAC Inside Sales & Customer Care Specialist

Christopher Cooling & Heating, Inc; Tampa (FL); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

401(k) Matching

Paid Holidays

Health Benefits

Growth Potential

Job summary

Gary Air in Tampa, FL (in office) is seeking a dynamic Customer Service & Inside Sales Representative. You will handle inbound calls, perform service triage, educate customers on maintenance plans, and log detailed records in our CRM.

You’ll also drive outbound prospecting to book seasonal maintenance and convert inquiries into appointments and sales. Ideal candidates have 1–2 years in customer service or inside sales in HVAC or related trades, strong communication, and a track record of meeting

Qualifications

• 1–2 years in customer service, inside sales, or call center roles within HVAC, plumbing, or electrical trades.
• Experience using trade CRM systems (e.g., ServiceTitan, Housecall Pro, FieldEdge or similar).
• Strong verbal communication, persuasive skills, active listening, and a proven booking/sales record.
• Self-motivated, organized, and adaptable in a high-volume environment.
• Base pay plus performance incentives for outbound bookings and inside sales results.

Responsibilities

• Inbound call handling: respond to inquiries with empathy and efficiency.
• Service triage: ask targeted questions, log details in CRM.
• Educate customers on maintenance plans, seasonal offers, and procedures.
• Record keeping: maintain detailed customer profiles and interaction notes.

Skills

Customer service

Inside sales

Call center experience

Verbal communication

Active listening

Booking targets

Lead follow-up

Target-driven

Tools

Service Titan

Housecall Pro

FieldEdge

Job description

Gary Air in Tampa, FL (in office) is seeking a dynamic Customer Service & Inside Sales Representative. You will handle inbound calls, perform service triage, educate customers on maintenance plans, and log detailed records in our CRM.

You’ll also drive outbound prospecting to book seasonal maintenance and convert inquiries into appointments and sales. Ideal candidates have 1–2 years in customer service or inside sales in HVAC or related trades, strong communication, and a track record of meeting