HVAC Field Service Supervisor - Lead Team & Excellence

Airtron Heating & Cooling HVAC; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Airtron Heating & Cooling HVAC is seeking a Service Supervisor to lead, coach, and develop a high-performing team of service technicians in Austin. You will foster a customer-first culture, ensure safe and efficient day-to-day operations, and support technicians in resolving customer concerns to deliver exceptional service.

You'll monitor service quality and performance, coordinate staffing and resources, and recruit, train, and retain top talent while upholding safety standards and company

Qualifications

• 5+ years of HVAC, field service, or related industry experience.
• 3+ years of leadership experience managing field teams.
• Strong customer service and team development skills.
• Excellent communication, organization, and problem-solving abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead, coach, and develop a high-performing team of service technicians.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Protect company assets, including vehicles, tools, equipment, and inventory.

Skills

Leadership

Customer service

Communication

Organization

Problem-solving

Education

Journeyman’s License

EPA Certification

Tools

Microsoft Office

Job description

Airtron Heating & Cooling HVAC is seeking a Service Supervisor to lead, coach, and develop a high-performing team of service technicians in Austin. You will foster a customer-first culture, ensure safe and efficient day-to-day operations, and support technicians in resolving customer concerns to deliver exceptional service.

You'll monitor service quality and performance, coordinate staffing and resources, and recruit, train, and retain top talent while upholding safety standards and company