HVAC Field Service & Aftermarket Manager

AIIR Products, Inc.; Addison (TX); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Paid time off

Travel reimbursement

Company laptop

Ongoing training

Job summary

AIIR Products seeks an HVAC Service and Aftermarket Manager to own the post-sale customer experience and drive aftermarket revenue. You will support installation and commissioning of through-the-wall heat pumps on new and renovated projects, resolve field issues, manage warranty claims, and train our service partner network.

Based in Dallas, TX with a hybrid schedule and up to 30–40% travel to job sites, you will be the technical voice of AIIR after installation and a key driver of repeat

Qualifications

• Requires degree in mechanical/electrical engineering or related technical field.
• 7+ years HVAC field service, project management, or technical support / warranty experience.
• EPA Section 608 certification (Universal preferred).
• Clear written and verbal communication; able to travel up to 30–40%.

Responsibilities

• Act as the first escalation point for field issues on AIIR VTAC and HVAC equipment, from start-up to end of life.
• Diagnose problems remotely by phone, video and photos; dispatch service partners or travel on-site when needed.
• Escalate complex or repeat issues to engineering and the factory with full documentation.
• Lead or witness start-up and commissioning: verify airflow, refrigerant charge, controls, thermostat and energy-management system integration.

Skills

HVAC field service

Project management

Technical support

Warranty processing

CRM/ticketing tools

Communication skills

Education

Degree in mechanical or electrical engineering, or related technical degree

Tools

Salesforce

HubSpot

Zoho

Microsoft Office

Job description

AIIR Products seeks an HVAC Service and Aftermarket Manager to own the post-sale customer experience and drive aftermarket revenue. You will support installation and commissioning of through-the-wall heat pumps on new and renovated projects, resolve field issues, manage warranty claims, and train our service partner network.

Based in Dallas, TX with a hybrid schedule and up to 30–40% travel to job sites, you will be the technical voice of AIIR after installation and a key driver of repeat