HVAC Field Ops Lead & Technical Trainer

LG Electronics North America; Minnesota; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

No-cost medical/dental/vision and Rx

401(k) with company matching

Generous paid time off

Performance-based incentives

Mental health resources

Parental leave

Job summary

LG Electronics North America is seeking a Lead Technician Field Manager to supervise and develop internal technical support personnel and field teams for Service Champion preparation. The role focuses on residential and light commercial hydronic systems, with responsibility for QA actions, field data analysis, and cross-functional communication.

The ideal candidate has an associates degree in a technical discipline (or 10+ years in HVAC management), strong LG product expertise, extensive

Qualifications

• Associates degree in technical field or 10+ years of HVAC technical management experience.
• Proven expertise on LG HVAC products, controls, and systems.
• Experience troubleshooting complex electronic and refrigerant flow systems.
• HVAC certifications are a plus and Excel proficiency is preferred.
• Strong communicator capable of conveying complex technical data.
• Experience with Salesforce case management and KPIs required.

Responsibilities

• Provide diagnostic support to LG technical teams for assigned products.
• Offer resolution support for complex equipment and performance evaluations.
• Create and facilitate advanced product training for field personnel.
• Deploy to LG HVAC markets to resolve service and performance problems.
• Manage long-term monitoring using advanced tools and devices.
• Oversee LEAD cases from open to close with KPI tracking.
• Analyze field quality data to guide QA actions.
• Collaborate with engineers and contractors for site projects.
• Travel up to 75% of work schedule.

Skills

HVAC expertise

Troubleshooting

Excel proficiency

Salesforce experience

Strong communicator

Travel readiness

Education

Associates degree in technical discipline

HVAC certifications

Tools

Oscilloscopes

Voltage analyzers

Infrared/thermal imaging equipment

Sound level measuring devices

Job description

LG Electronics North America is seeking a Lead Technician Field Manager to supervise and develop internal technical support personnel and field teams for Service Champion preparation. The role focuses on residential and light commercial hydronic systems, with responsibility for QA actions, field data analysis, and cross-functional communication.

The ideal candidate has an associates degree in a technical discipline (or 10+ years in HVAC management), strong LG product expertise, extensive