HVAC Dispatcher

KEP Electric/ IES RESIDENTIAL

Cincinnati (OH)

On-site

USD 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay

401K plan with Employer Contribution Match

Paid Time Off

Life Insurance

Choice of Medical Coverage

Dental and Vision Coverage

Discount Programs

Job summary

A leading HVAC service provider in Cincinnati is seeking an HVAC Dispatcher to coordinate daily service calls and ensure efficient scheduling of technicians. Ideal candidates will possess strong organizational skills and a commitment to customer service. This full-time position is suitable for those with 0-2 years of experience, offering competitive pay and generous benefits.

Qualifications

No specific degree required.
0-2 years of experience preferred.
Ability to remain calm under pressure.

Responsibilities

Dispatch HVAC technicians to job sites.
Monitor routes and job progress.
Communicate proactive updates to customers.

Skills

Excellent verbal and written communication skills

Strong customer service focus

Problem-solving abilities

Proficient computer skills

Exceptional organizational skills

Education

None

Tools

Scheduling software

Data entry systems

Job description

General Job Description

KEP is seeking a dedicated and organized HVAC Dispatcher to join our growing team. The ideal candidate will coordinate daily service calls, ensure efficient scheduling of HVAC technicians, and maintain exceptional communication with both customers and staff. While prior dispatching experience is beneficial, we welcome candidates who bring strong communication skills, attention to detail, and a commitment to excellent customer service.

Responsibilities

Use phone and computer systems to dispatch HVAC technicians to appropriate job sites.
Monitor technician routes and job progress, coordinating and adjusting schedules as needed.
Provide technicians with detailed job information, traffic updates, and any customer‑specific instructions.
Accurately record all service activity, calls, and job information in company systems.
Prioritize and schedule service calls based on urgency, customer needs, and technician availability.
Communicate proactively with customers regarding appointment times, delays, and service updates.
Work closely with office staff and management to ensure smooth operations and customer satisfaction.
Contribute as a positive team player in a fast‑paced, high‑volume environment.

Minimum Education

None

Minimum Years Of Experience

0-2

Requirements

Excellent verbal and written communication skills.
Strong customer service focus and problem‑solving abilities.
Previous dispatching experience is beneficial but not required.
Proficient computer skills, including scheduling and data entry.
Exceptional organizational skills with strong attention to detail.
Ability to remain calm and effective in a fast‑paced, high‑pressure environment.

License Required

Yes

Job Locations

US-OH-Cincinnati

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing
Industries: Appliances, Electrical, and Electronics Manufacturing

Company Overview

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single‑family homes and multi‑family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life. IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

Benefits

Safety is Priority One - and our record shows it
Competitive Pay
Company 401K plan with Employer Contribution Match
Company Paid Time Off
Company Paid Life Insurance
Choice of Medical Coverage including Prescription and Short Term Disability Plans
Choice of Dental and Vision Coverage
Optional Long‑term Disability, Critical Illness, Accident, Legal and Pet Coverage
Auto and Home Insurance Discount Programs

EEO Statement

PLEASE NO AGENCY CALLS.

NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency‑represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affimative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500 or any IES office to request assistance.

IES Participates in E‑Verify

Yes

E‑Verify Information

English / Spanish

Right to Work